Service Representative Customer

OJO EBUNOLUWA CHRISTIANA

**, ******* ***** ******, *** Dayo Adeniji, New Oko-Oba, Lagos State.

Contact details: +234**********, +234**********

Email: ******************@*****.***

CAREER OBJECTIVE

To be part of a dynamic and well-structured organization where diligence and hard work is appreciated, enabling the use of potentials for making significant contributions and changes to the organization, with the aim of improving upon already acquired skills.

PERSONAL DATA

Date of Birth 14th June, 1991

Sex Female

Marital status Married

State of origin Lagos state

Local Govt. Area Ikosi-Ejinrin

Nationality Nigerian

Religion Christianity

ACADEMIC INSTITUTIONS ATTENDED WITH DATES:

St. Leo's Catholic Private School, Ikeja 1993-2001

Queens College, Yaba, Lagos 2001-2006

Victory Grammar School, Ikeja, Lago 2006- 2007.

Lagos State University 2008-2012

QUALIFICATIONS OBTAINED

Bachelor’s degree in MASS COMMUNICATION (2ND CLASS LOWER), Lagos State University, Nigeria.

Senior Secondary School Certificate -Victory Grammar School, Ikeja, Lagos.

WORK EXPERIENCE

Precix Advertising (intern) October 2011- January 2012

Position held: Client service

- Accounts management and acquisition

-Media planning and Campaign Scheduling

-Strategic and Decisive decision making for Client, and Brand Management

National Youth Service Corps March, 2013 – Feb, 2014

Etsu Aliyu Senior Secondary School, Tsaragi, Kwara State

Position held: Literature in English teacher.

La Mango events place April, 2014 – July, 2014

Position held: Public relations officer

-Establish and maintain cooperative relationship with employee, consumer and public interest groups.

-Supervise events and make sure all customers are well attended to.

-Marketing the company to members of the society.

-Sourcing for customers in other to increase sales

Philly and Mools Automobile March, 2015 –December, 2015

Position held: Customer service officer

-Attend to walk in clients/receive phone calls for inquiries and bookings.

-Monitor the workflow between operations and workshop.

-Communicate bill generated by operations to customers.

-Update Maintenance Sheet, Service Reminder, Database etc

-Maintain cordial relationship between customers and the organization.

-Update METROBUS branding register.

-Allocate buses to be branded to advertising agencies.

Capricorn Digital Limited March 2017- March 2018

Position held: Customer service officer

-Attend to agents' complaint, enquiry and request

-Attend to all Customer Service mails

-Update call log, mail tracker and escalation sheets.

-Monitor agents' transaction through the back end.

-Escalate pending transactions and transactions with no value to the appropriate department

-First time resolution to important transactions.

Kristy’s Cakes and Confectioneries April 2018 till date

Position held: Head baker and Customer service representative

-Attend to all orders, complaints and deliveries

-Make sure all orders are made and delivered on due date and in time

-Handle social media presence and marketing

-Handle social media promotions and convert to sales

PERSONAL SKILLS

Great interpersonal relationship

Social and good communication skills.

COMPUTER SKILLS

Proficient with Microsoft Word, Power Point, Excel and Internet

INTERESTS

Music, fashion, reading and learning new things

REFEREES

• Mr. Saheed Mustapha Adenuga

Finance and Account Manager

Index Petrolube Africa Limited

10 Ribadu Road Ikoyi

+234 813-***-****

********@***********.***

• Mrs. Temitope Eniola Omotayo

Head of Compliance

Addosser Microfinance Bank

32, Lewis street, Obalende, Lagos

+234 811-***-****

********@*****.***

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