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Professional Customer service representative

Location:
Lafayette, LA
Posted:
October 27, 2022

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Resume:

LE'ANNA MOORER

334-***-****

Wetumpka, AL *****

ads7ya@r.postjobfree.com

Professional Summary

Focused Medical Billing & Coding specialist well-versed in medical terminology, coding and compliance procedures. Proficient at answering requests quickly and delivering exceptional results.

Skills

Medical History Recording

Emergency Room Services

Government Forms

Sales

Salesforce

Insurance Billing

Avaya Phones

Medicaid

Medicare

Collections

Credits

ACH

Call Metrics

Quality Assurances

Medical Records

Inbound and Outbound Calls

VPN

HIPPA

Word Processing Software

EMR

Demographics

Fascets

Insurance Verification

Medical Terminology

Patient Data Coding

Medical Billing Processing

CPT Code Modifiers

Information Classification

Reviewing Patient Information

3M Encoder

Diagnostic Codes

Office Health Records Preparation

Advising Patents

HIPAA Guidelines

Cleaning and Sterilizing

Data Entry Software

Front Desk Operations

Organization and Time Management

Work History

CUSTOMER SERVICE REPRESENTATIVE, 01/2022 - Current

Support Service Group, Montgomery, Alabama

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Answered constant flow of customer calls with minimal wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Documented and detailed calls and complaints using call center's CRM database.

MEDICAL BILLING INTERN, 06/2022 - 06/2022

Jackson Hospital And Clinic, Montgomery, Alabama

Communicated with insurance providers to resolve denied claims and resubmitted.

Collected payments and applied to patient accounts.

Filed and updated patient information and medical records.

Posted payments and collections on regular basis.

40 Hours of Internship.

ASSISTANT ACCOUNT MANAGER, 09/2016 - 01/2022

Holley Oil Co., Montgomery, Alabama

Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.

Anticipated clients' needs by staying in touch on regular basis.

Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.

Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.

Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Followed through with client requests to resolve problems.

Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Education

Vocational Certification : Medical Billing & Coding Specialist

JES HEALTH SERVICES - Montgomery, AL, 07/2022

Bachelor Of Applied Science: Kinesiology

University of Alabama At Birmingham - Birmingham, AL, 05/2020

High School Diplomacy : General Studies

Holtville High School - Deatsville, AL, 05/2019

Certifications

CBCS - Certified Billing and Coding Specialist

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