Professional Customer service representative
Resume:
LE'ANNA MOORER
Wetumpka, AL *****
*********@*****.***
Professional Summary
Focused Medical Billing & Coding specialist well-versed in medical terminology, coding and compliance procedures. Proficient at answering requests quickly and delivering exceptional results.
Skills
Medical History Recording
Emergency Room Services
Government Forms
Sales
Salesforce
Insurance Billing
Avaya Phones
Medicaid
Medicare
Collections
Credits
ACH
Call Metrics
Quality Assurances
Medical Records
Inbound and Outbound Calls
VPN
HIPPA
Word Processing Software
EMR
Demographics
Fascets
Insurance Verification
Medical Terminology
Patient Data Coding
Medical Billing Processing
CPT Code Modifiers
Information Classification
Reviewing Patient Information
3M Encoder
Diagnostic Codes
Office Health Records Preparation
Advising Patents
HIPAA Guidelines
Cleaning and Sterilizing
Data Entry Software
Front Desk Operations
Organization and Time Management
Work History
CUSTOMER SERVICE REPRESENTATIVE, 01/2022 - Current
Support Service Group, Montgomery, Alabama
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Documented and detailed calls and complaints using call center's CRM database.
MEDICAL BILLING INTERN, 06/2022 - 06/2022
Jackson Hospital And Clinic, Montgomery, Alabama
Communicated with insurance providers to resolve denied claims and resubmitted.
Collected payments and applied to patient accounts.
Filed and updated patient information and medical records.
Posted payments and collections on regular basis.
40 Hours of Internship.
ASSISTANT ACCOUNT MANAGER, 09/2016 - 01/2022
Holley Oil Co., Montgomery, Alabama
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Anticipated clients' needs by staying in touch on regular basis.
Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Followed through with client requests to resolve problems.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
Vocational Certification : Medical Billing & Coding Specialist
JES HEALTH SERVICES - Montgomery, AL, 07/2022
Bachelor Of Applied Science: Kinesiology
University of Alabama At Birmingham - Birmingham, AL, 05/2020
High School Diplomacy : General Studies
Holtville High School - Deatsville, AL, 05/2019
Certifications
CBCS - Certified Billing and Coding Specialist
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