Customer Service Security Director
Resume:
Shavonne C. Samuel
"Customers, Clients, Security & Safety First!"
Mobile, AL 36695
******@*****.***
Seeking a position in the Security Enforcement, Management / Supervisor Fields, which will require me to utilize my Analytical, Managerial, Practical and Military knowledge. Authorized to work in the US for any employer
Work Experience
Healthcare Security Professional / ER & TRAUMA DEPT. Allied Universal Securities /1st & 4th Precinct - Mobile, AL February 2019 to Present
• Maintains knowledge/follows policies and procedures regarding Investigates, documents, and manages security incidents and hazards.
• Certified Emergency/Disaster Preparedness plans, always Demonstrates a willingness to participate in additional training as required.
• Must be able to walk long and short distances and stand for long periods of time, I display excellent customer service skills and fit in with our company's family-centered culture.
• Must be available for all shifts, weekends and holidays. Plant Security/Safety & DOT Logistics Supervisor
Securitas / Kemira Water Solutions, Chemical Plant - Mobile, AL October 2021 to September 2022
• Responsible for all Employees, Contractors & Plant Visitors safety while on premises by conducting Covid Temp checks, accurate Signing in / out of each persons, Processing Badges for while on premises and assuring all have PPE according to their location on the Site.
• Receiving loaded /empty box trailers, Bulk & non-bulk raw materials receiving, Directing & processing Chemical liquids (Hazmat), Generating truck loading & Unloading schedules utilizing the SAP Business software, Printing / duplicating trucks COA (Certificate of Analysis) and also generating each trucks BOL
(Bill of Ladings) utilizing SAP Business Software
• Duties also consist of 100% accuracy of each & all trucks (18 wheelers), tankers (Hazmat container) and Contractors vehicle get to there proper destination within the loading / unloading and delivery areas on Plant Site.
Sr. Lieutenant, Supervisor of Officers
IPSC/RSA, Central Precinct DT - Mobile, AL
June 2020 to October 2021
• Responsible for the day-to-day operations of all Security Operations. I provide instructions and guidance to officers on assigned shift including officers from other shifts during cross-over.
• I evaluate incidents of a serious security or sensitive nature and takes appropriate action, including response and notifications also advises the Security Captain of all notable incidents (also the Major in certain situations). Daily completion of all pertinent documentation from all Officers & RSA entities at all locations.
• Responsible for preparation of work schedules, job training also supervises and leads Security Sergeant and Security Officers on assigned shift.
• Maintain superb relationships with RSA Staff at all Downtown locations / Central Precinct Officers. Sr. Sargeant / Supervisor of Officers
Andy Frain Security Services - Mobile, AL
January 2018 to February 2019
• Communicate on a daily basis with Security Director, S1 and Assistant Director, S2 of any new Security Issues or changes that need to be considered or implemented. Complete Daily Activity Reports, Log Book entries, Incident Reports and all relevant reports related to job assignments, Responsible for all permit information to be put in Web-Dar, Web-Ink and the Daily\Nightly Supervisors Report for Mall staff and Mall Maintenance to view.
• Patrol physical property or maintain fixed post position, being diligent to report any suspicious activity and investigate accidents and criminal acts. Monitor cameras or equipment in a continuous fashion as outlined in the post orders. Maintain a working knowledge of all emergency policies, procedures and regulations to be able to respond to alarms, incidents and emergency situations. Ensure training and compliance guidelines are met as outlined by AFS and other agencies regulating the customer / market.
• Knowledge of any life safety systems (AED Components), fire panels, CCTV system computer, and other such equipment to complete job assignments. Know authorized contractor personnel who are responsible for maintenance and upkeep of equipment and expiration of their insurance. District Manager, Regional Director Interim (Northern California & Nevada) Dollar General - Victorville, CA
June 2010 to January 2016
Responsible for training new Store Managers & ASMs for essential duties such as Cash office / cashiering, 2x daily recovery, daily merchandise store ordering and knowledge of awareness of shrink prevention in all aspects (bathrooms, blind spots, monetary etc.) knowledge of Second count of all deposits to go out that night to bank. Office duties such as district reports, metrics to be met.
Assisted the Foods Manager in weekly ordering (refrigerated, frozen & spec. dry foods). Responsible for Store POG to be 100% according to POG Corp. monthly book. Also facilitated w/ Store Manager, shrink awareness and protection to the employees of the store.
100% knowledge of the stores Operations Procedures, Cal Osha policies, opening / closing Shrink Walks
& product defective recorded accuracy.
Education
AA in Administrative Management
El Camino College - Torrance, CA
2001
AA in Computer Programming & Graphics
El Camino College - Torrance, CA
1996
AA in English Literature & Cosmetology
Compton College - Compton, CA
1994
High school diploma in All areas of study to acquire diploma Westchester High School - Los Angeles, CA
September 1988 to June 1992
Skills
• CCTV
• English
• Planograms
• Store Management Experience
• Strategic Planning
• Supervising Experience
• Surveillance
• 100% understanding of law enforcement entities, state of Alabama police department and Sheriff's departments SOPs on arrests surveillance documentation and court adherence. (10+ years)
• Security
• Merchandising
• Management
• Loss Prevention
• Recruiting
• Writing Skills
• Interviewing
• Human Resources
• Mentoring
• Project Management
• Retail Management
• Profit & Loss
• Quality Assurance
• Sales
• Conflict Management
• Computer Networking
• Sales Management
• Payroll
• Pallet jack
• Warehouse experience
• Pricing
• SAP
• Microsoft Powerpoint
• Tanker Experience
• Customer service
Certifications and Licenses
First Aid Certification
January 2022 to January 2024
CPR Certified
January 2022 to January 2024
AED Certifed
January 2022 to January 2024
WeightMasters Licensed
November 2021 to November 2023
Certified by the State of Alabama as a weight master for all trucks (18 wheelers) & Railroad Cars including carrying Hazmat materials
CIV Licensed
November 2021 to November 2023
License by the State of Alabama and Homeland Security DOT Licensed
November 2021 to November 2023
License by the state of Alabama, Department of Transportation Transportation Worker Identification Credential (TWIC) Licensed May 2022 to May 2027
State of Alabama Security Armed Guard License
October 2022 to October 2024
CCW Licensed /Pistol Permitted to accuire Security Enforcement Positions June 2022 to June 2025
Assessments
Work Style: Reliability — Highly Proficient
August 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Warehouse associate — Familiar
December 2021
Assesses the tendencies that are important for success in warehouse roles Full results: Familiar
Work style: Reliability — Highly Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Security guard skills — Proficient
January 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Attention to detail — Completed
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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