Loan Coordinator Customer Service
Resume:
KRISTIN BAILEY
**** ****** ***** *********, ** **048*443-***-********************@*****.***
SUMMARY
Highly motivated individual and team player with business experience in customer service, computers, and retail; searching for entry level role that allows me to apply my business knowledge and skill set and offers opportunity for growth.
EDUCATION
Carroll Community College, Westminster, MD Associate of Arts 2010
Major: Business Administration
WORK EXPERIENCE
SWBC Mortgage Corporation, Mortgage Loan Coordinator
August 2020-current
Develop and maintain communication between loan officer, client and agents and outside vendors to assist timely processing and closing of loan file.
Orders credit reports, appraisals, title commitments, IRS and W-2 transcripts, flood certifications, insurance, payoffs, verification of rent, mortgage, and income, and surveys from the appropriate party
Orders FHA case numbers, VA Case numbers, CAIVRS authorizations
Conducts verbal and written verification of employment and changes mortgagee clauses on insurance for funding.
Orders condominium documents from homeowners associations, management company’s and/or the appropriate party .
Assists Loan Processors with follow-up calls on items ordered and that are still outstanding
Assists Loan Processors with Document File Management responsibilities.
Maintain an in-depth knowledge of the banks products/ services and policy/regulation changes
Take an active role in encouraging branch growth with various marketing methods
BB&T, Branch Banker II
December 2009- August 2020
Build and maintain enduring relationships with internal employees and external customers through ethical behavior, cooperation, and appreciation for another’s unique attributes and circumstances
Responsible for strategic planning, reporting, charging off accounts, and wire transfers
Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed goals
Effectively and efficiently complete transactions
Identify unsatisfied customer needs
Maintain an in-depth knowledge of the banks products/ services and policy/regulation changes
Examine customer buyer behavior to identify potential clientele
Profile customers and their interrelationships
Take an active role in encouraging branch growth with various marketing methods
Utilized the ability and desire to learn new technologies quickly
REFERENCES
Lynne Smith-Associate Professor
Carroll Community College
1601 Washington Road
Westminster, MD 21147
DJ Dixon
SWBC Mortgage Corporation
11085 Stratified Court
Marriottsville, MD 21104
Contact this candidate