Customer Service Representative

ROYDEN FLETCHER

** ********** ******

Brampton, Ontario L6P 1S6

416-***-**** ******.**@*****.***

PROFILE

Confident, creative and self-motivated individual who demonstrates sound judgement skills. Comfortable motivating others, at ease in building rapport with people and delivers excellent cus- tomer service.

• Earned the Emergency Medical Responder BLS certification provided by Red Cross

• Achieved status in the National Lifesaving Society

• Trained and certified through Ontario Security with 4 years’ experience working in the field EDUCATION & TRAINING

Georgian College, Barrie, ON January 2019 – April 2022 Pre-Service Firefighting Education & Training Certificate program George Brown College, Toronto, ON January 2013

Construction Trades Techniques Diploma

• Developed a working knowledge of standard layouts of a plumbing system Sandalwood Heights, Brampton, ON January 2012

Ontario Secondary School Diploma

• Member of Football and Rugby teams (Assistant Captain) WORK EXPERIENCE

Honda Canada Inc., Alliston, ON September 2021 - August 2022

• Assembling vehicles using state-of-the-art technology – lift assists, computer calibrated equipment, etc.

• Work rotating shifts (every two weeks)

• Rotating roles every two hours within assigned zone/department Security, Scotia Bank Arena, Toronto, ON July 2016 – September 2021 ROYDEN FLETCHER

78 Bloomsbury Avenue

Brampton, Ontario L6P 1S6

416-***-**** ******.**@*****.***

• Patrol premises to prevent and detect signs of intrusion and ensure security of doors, win- dows, and gates

• Experience with high profile/net worth clients

• Responsible for the health and safety of guests

• Interpretation of the rules and regulations of the venue

• Communicating to guests

• Answer alarms and investigate disturbances, monitor and authorize entrance and depar- ture of employees, visitors, and other persons to guard against theft and maintain security of premises

• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences Customer Service Representative, Sobeys, Brampton, ON. September 2013 – August 2017

• Received payment by cash, cheques, credit cards, vouchers, or automatic debits

• Explain promotions and deals happening at the store

• Established or identified prices of goods, services or admission, and tabulated bills using calculators, cash registers, or optical price scanners

• Maintained a clean and orderly checkout areas

• Greeted customers entering establishments, issued receipts, refunds, credits, or change due to customers

Swimming Instructor, Making Waves, Brampton, ON January 2012 – September 2017

• Enforced the rules of the deck to ensure children were safe

• Learning their learning habits and adapting to them for best learning results

• Provided parent or guardian with up-to-dates on child!s progress

• Delivered excellent customer service, helped to make classes more enjoyable for students Lifeguard, Wild Water Kingdom, Brampton, ON June 2012 – September 2016

• Watched over shallow waters, managed crowd control and enforced rider instructions

• Provided good customer service

• Responsible for health and safety of guests in and around pool

• Dispatched riding positions and ensured that riders were wearing appropriate bathing at- tire

ROYDEN FLETCHER

78 Bloomsbury Avenue

Brampton, Ontario L6P 1S6

416-***-**** ******.**@*****.***

LEADERSHIP & VOLUNTEER

Camp leader, Kennedy Road Tabernacle; Brampton, ON 2010 – February 2019

• Created an inviting, stimulating, and safe summer camp environment

• Learning behaviour habits to adjust to what campers are comfortable with

• Demonstrated a strong, positive relationship between the other leaders, and the program director to contribute to a team-centred working environment that was friendly, respectful, open and honest

• Collaborated with leaders to share ideas and develop joint projects and activities

• Managed all aspects of the camp including, scheduling, trip planning and preparation CERTIFICATIONS

• NFPA 1001- Standard for Firefighter Professional Qualifications: Firefighter I and II

• NFPA 1006- Standard on Operations and Training for Technical Search and Rescue Incidents

• NFPA 1072- Standard for Competence of Responders to Hazardous Materials/ Weapons of Mass Destruction Incidents

• National Lifesaving Society

• Red Cross- Standard First Aid

• Red Cross- CPR-C, AED

• Lifesaving Society Instructors

• Smart Serve

• DZ classified license

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