Data Entry Customer Service

Location:

Posted:

October 27, 2022

Natalia Hogue

Email: **************@*****.***

Education

Leigh High School, San Jose, CA

Diploma Awarded

Graduated Spring 2010

Summary of Experience

Customer Service

Data Entry

Microsoft Office Suite including Office 365

All Mac and PC/Windows Operating Systems

Microsoft Teams, Zoom, GoToMeeting

All Android/Apple iOS

Ability to work Unsupervised

General Clerical/Phone Skills

Ability to work with others/as a Group

Well organized and efficient

Professional Experience

Apple, Inc., Cupertino, CA, August 2017-Present

Specialist/Genius Bar Technician

Troubleshoot issues clients have with their Apple Products, such as iPhone, MacBook, iPad, etc.

Establish business accounts

Assist clients with device selection based on need and knowledge

Program devices for use

Greet clients and interact with them throughout the store

Work with other specialists during busy hours/holiday seasons to accommodate all clients

Store Manager, Baha Cinar, 650-***-****

Mental Health Psychology, Long Beach, CA, 2008-2012

Office Receptionist

Create patient appointments

Collect co-payments

Enter insurance information and submit insurance claims

Check-in patients and greet them

Answer phone calls

Work with co-workers to make sure all duties in the office were covered

Practice Manager, Sandra Pisano, 562-***-****