Customer Service Operations Manager

SUMMARY

Dedicated professional with over ** years experience in providing excellent customer service

HIGHLIGHTS

*Engaging Team Player *Experienced Multi-tasker *Staff Recruitment *Inspiring Leader

*Detail Oriented *Excellent Communication Skills

EXPERIENCE

Owner

6 MILE PAINTING, LLC 11/2007 – Present

*Responsible for all operation, management, and strategic business planning.

*Recruit, onboard and mentor over 25 employees on customer service skills

*Responsible for training new employees on paint application and all safety standards.

*Created and presented all job estimates.

*Responsible for the turnkey preparation of apartment homes including painting, drywall, and flooring. *Performed interior/exterior painting of residential and commercial buildings.

Operations Manager

COVERALL PAINTING & REPAIRS 3/2002 – 9/2007

*Responsible for creating, implementing, and maintaining quality assurance protocols.

*Recruit, onboard and train all new employees.

*Developed and executed strategic operational objectives.

*Managed Accounts Payable/Receivables departments.

Contact Lens Consultant

SUMMIT OPTICS 4/1996 – 10/2001

*Developed a FOH staff member cross-training program.

*Managed, trained, and developed team (sales, lab technicians, & customer service) of 15 employees

*Created and implemented staff health and safety standards compliance training program in order to meet all health guidelines and requirements

*Provided high level customer experience and optical consultations for new and existing customers

Military: US Army Ranger, United States Army, Honorable Discharge 1985 - 1987

Proficiencies: Excellent communication skills, Experienced Painter Specializing

in Multi-Family Housing

References: Available upon request

Contact this candidate