Customer Service System Administrator

MENSUR ALIBEKIT

************@*****.*** 240-***-**** 6652 Tower Dr, Apt 103, Alexandria, VA.

Summary

System administrator with over 3 years of experience building and implementing strong computer skills and ability to Troubleshoot and Diagnose Problems, familiar with both PC and Mac Hardware and Software, Good customer service skills. Ability to communicate effectively to help customers fix their issues.

Skills

Technical Support.

Technical Support.

Server/network configuration.

Client service and support.

Active directory

Windows Server.

Customer service

VMware

Hardware

Create, deploy and manage VMware virtual desktops.

Configured Active Directory level for end users.

Set up and supported VPN for users with in the center.

Administer DNS/DHCP servers, work with network administer to make sure the tables are updating correctly.

Administer IP address allocation through DHCP management.

configured TCP/IP window connect Domain Controller (DC) with client computer with LAN.

Diagnosed and troubleshoot system problems of computers and printers.

Maintain hardware and software security in the center, update anti-virus programs.

Configured and support all existing and new POS software.

Managed antivirus applications for the system.

Reimaged hard drives and configured OS and applications for users.

Supported access problems for users throughout LAN and the administrative network.

Performed software/hardware installation, configuration, networking within LAN. Education and training

Associate degree in Mathematics from University of Asmara, Eritrea. Experience

Career Technology Center Falls

Church, VA

Help Desk Administrator

03/2018 – current

Multicore Technology Center

Help Desk Administrator-Intern

11/2017 - 02/2018

Certifications

• Security+, CompTIA (SYO-601)

https://www.credly.com/badges/c01e07e1-62ff-4886-9b9f-cf75fd99938b/public_url

• Ethical Hacking.

• SQL Programming.

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