Customer Service Representative
Resume:
Macon, GA *****
**************@*****.***
EDUCATION AND
TRAINING
High School Diploma
North Springs High School, Atlanta,
GA
May 2017
Clayton State University, Morrow,
GA
EXPERIENCE
ASSISTANT
Art by Keenyah Union City, GA October 2021 - Current WAITRESS
encore Atlanta, GA April 2021 - July 2022
PROJECT MANAGER
7th Wonder Inc Atlanta, GA January 2022 - May 2022 INTERNSHIP STUDENT
The Grind Factory Studios Atlanta, GA June 2020 - September 2020 HOLLY-BARRY WALKER
• Greeted clients, assisting them at Art festivals for Keenyah Brooks
• Managed phone calls from clients during executives' absences and delivered informative answers to questions.
• Scheduled conferences and made hotel, airfare and ground transportation arrangements and reservations.
• Organized personal tasks to free up executive to handle professional matters.
• At every art show, I would count every piece of art she sold and how much she made at the end of the day.
• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
• Stocked server areas with supplies before, during and after shifts.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Prepped Hookah
• Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
• Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
• Created team objectives and roles with specific goals outlined for each individual.
• Supported projects by keeping files organized, sharing communications and preparing spaces for meetings.
• Worked well in team environment as well as independently.
• Analyzed and prioritized multiple responsibilities.
• Organized filing cabinets, arranged documentation and tracked company HW
CUSTOMER SERVICE REPRESENTATIVE
InfoCision Fairburn, GA February 2020 - May 2020 VALET ATTENDANT
Georgia Aquarium Atlanta, GA July 2019 - December 2019 SERVER
Waffle House Fairburn, GA November 2016 - November 2019 SKILLS
- Persuasive Speaking Skills
-Great with Microsoft and Apple products
-Empathy
- Taking Responsibility
-Patience
-Writing Skills
-Adaptive Learning
SUMMARY
Holly is a team leader with 4+ years of outstanding customer service to restaurant and lounge patrons. Experience as a receptionist and project manager for multiple businesses. Dedicated and hardworking with an internal drive to deliver.
inventory.
• Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
• Help recruit volunteers and raise funds for leading non-profit health organizations
• Educated customers on special pricing opportunities and company offerings.
• Greeted guests and answered questions about valet service, directions and local attractions.
• Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
• Patrolled parking areas and monitored car safety to prevent theft and damage.
• Issued ticket stubs and gave customers matching stub for locating parked vehicles.
• Greeted customers, answered questions and recommended specials to increase profits.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Addressed complaints to kitchen staff and served replacement items.
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