Sales Associate Customer Service

WHITNEY

YARBOROUGH

*****************@*****.*** 336-***-**** Greenville, NC 27858

PROFESSIONAL

SUMMARY

Ambitious student pursuing an Interior Design degree eager to contribute developed knowledge in leadership roles. Skilled in teamwork and planning in business settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Hardworking, reliable, proactive, and punctual with excellent interpersonal and organizational skills.

SKILLS Team management

Multitasking

Relationship building

Organizational skills

People skills

Leadership

Communication

Team-building

Customer service

Project planning

Friendly, positive attitude

Reliable and trustworthy

Understanding Customer Needs

Order and Refund Processing

Upbeat and Positive Personality

WORK HISTORY Customer Service Representative Camping World - 05/2021 - 09/2021 Greenville, NC

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Recommended products to customers, thoroughly explaining details. Cultivated customer loyalty, promoted repeat business and improved sales.

Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Exhibited high energy and professionalism when dealing with clients and staff.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Met customer call guidelines for service levels, handle time and productivity.

Apparel Sales Associate Academy Sports + 11/2020 - 01/2021 Outdoors - Greenville, NC

Facilitated positive guest experiences by promptly locating desired items for customers.

Performed stock processing by filling and stocking floor racks and backstock racks.

Recovered clothing items from fitting rooms and returned to specified department areas.

Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Stayed up to date on store promotions, payment policies and security practices.

Helped customers sign up for loyalty programs and submitted completed paperwork.

Restaurant Team Member Bojangles' - Burlington, 06/2020 - 08/2020 NC

Assisted at drive-thru window by swiftly handling cash and credit card transactions.

Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.

Operated POS terminals to input orders, split bills and calculate totals. Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.

Team Member Target - Burlington, NC 04/2020 - 05/2020 Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.

Built and maintained effective working relationships with peers and upper management.

Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.

Promoted credit and loyalty programs during customer interactions. Interacted professionally with customers, informing individuals of sales promotions and driving product interest.

Restaurant Team Member Panera Bread - 06/2018 - 08/2018 Burlington, NC

Assisted at drive-thru window by swiftly handling cash and credit card transactions.

Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.

Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.

Operated POS terminals to input orders, split bills and calculate totals. Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.

Cleaned dishes with detergent, rinsing and sanitizing chemicals in three-compartment sink.

Sales Associate Icing By Claire's - Burlington, NC 12/2017 - 01/2018 Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Sold various products by explaining unique features and educating customers on proper application.

Kept apprised of emerging trends and provided informative customer service to assist in product selection.

EDUCATION East Carolina University, Greenville, NC EXPECTED IN 05/2023 Bachelor of Science

AFFILIATIONS GPA: 3.329

Nominated to The National Society of Leadership and Success Member of Club Cheerleading at East Carolina University

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