Service Representative Customer

LaTania Cherice McClendon

*** ******** ***

Canton, GA 30114

678-***-****

********@*****.***

Objective

To obtain a part time position working remotely with the option of being able to set my own schedule.

Employment

Verizon Wireless

October 1998 - March 2012

Sr. Customer Service Representative

Assist customers with billing issues, processing rate plan changes, device upgrades and processing payments and payment arrangements.

March 2012 - Present

Technical Support Expert

Assist customers with troubleshooting mobile and data devices. Also submitting trouble tickets for customers experiencing network issues. Education

Mumford High School

Diploma: 1991

Wayne County Community College

1991 - 1992

Davenport University

2001 - 2002

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