Patient Care Technician

Josie Saint Phat

Margate, FL *****

*************@*****.*** 954-***-****

Patient-focused and skilled Patient Care Technician with Phlebotomy and EKG experience. Pharmacology, and Fundamentals of Nursing Knowledge with clinical experience in nursing home and rehabilitation center. Expert in quickly and accurately collecting specimens using a variety of venipuncture and capillary puncture techniques. Exceptional customer service, bedside manner, and adept in easing patients’ fears or anxieties. Experience in monitoring patients’ vital signs and preforming personal Hygiene care. Superb communication, (Multilingual English, Creole, French, and some Spanish), interpersonal, organizational, and time management abilities. Detail-oriented and committed to maintaining the highest quality control standards. Prepared to utilize my knowledge and Skills to support patients in the healthcare field. Skills

• Infection Control

• Alzheimer’s and related Dementia

• Monitoring and recording vital signs

• Resident Rights

• Critical thinking

• Computer skills

• Phlebotomy

• EKG

• Specimen labeling procedures

• Direct and Indirect patient care

• Medical Terminology

• Patient personnel hygiene

• Nursing assessment

• Documentation and

communication

• Fast learner

Clinical Experience

Seaview Nursing Home and Rehabilitation Center: Pompano Beach, FL Fall 2019 45hrs Certifications/Licenses

Basic Life Support Certification

Patient care Technician Certification (Including Phlebotomy) Certified Nursing Assistant License

PROFESSIONAL EXPERIENCE

Chico's FAS Inc. Sunrise, FL

Retail Customer Service Manager May 2017 – Present

• Evaluate interactions between associates and customers to assess personnel performance and customer satisfaction. Mentored team members to promote productivity, accuracy, and commitment to service.

• Exceed team goals and collaborate with staff members to implement customer service initiatives.

• Initiate investigations into sensitive complaints, identifying solutions swiftly to customer satisfaction.

Bebe Stores Inc. Sunrise, FL

Retail Sales Associate December 2012 – May 2017

• Balanced and organized cash register by handling cash, counting change and storing coupons.

• Supported efficient and timely replenishment of sales floor merchandise. Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

• Surpassed loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.

• Achieved complete customer satisfaction, including tracking down hard-to-find merchandise in store.

EDUCATION

Associates of art

Broward College Fort Lauderdale, FL

Nursing

HCI College Fort Lauderdale, FL

December 2017

July 2019

Hollywood Career Institute Hollywood, FL September 2022

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