Data Entry Center Representative

Esther Wambui Kariuki

702-***-**** • ***************@*****.***

PROFILE

● Ability to possess and maintain a secret security clearance

● Thrives in communicating with senior leadership as well as co-workers by developing interpersonal relationships

● Proven ability to increase company revenue, client acquisition through marketing, sales and client relations

● Ability to effectively and diligently multi-task in a fast paced environment

● Reputation of consistently going above and beyond what is required and beyond the comfort zone to bring forth quality results

EXPERIENCE

Las Vegas Psych Services II - HR Representative / Neurofeedback Technician SEPT. 2020 - PRESENT

● Manages all HR related tasks for all 15 employees in the medical firm including payroll processing using Paychex, documentation, training and onboarding new employees.

● Continuously develops and adapts the communication strategy and reviews monthly outcomes with the director. The review helps identify company setbacks while developing and implementing solutions.

● Assists with development and changes in company healthcare and insurance benefit programs.

● Schedules and facilitates ~5 patient events per week that foster patient recovery such as leading a self- management group, anger management group, trauma, life skills and meditation groups.

● Organize two employee events every month to foster team engagement.

● Coordinates services and treatment plans using a neurology computer system, Mind Media Nexus physiological monitoring and feedback system.

● Implements total patient care with a team of therapists and qualified mental health associates for 15-20 patients.

● Fulfills the role of lead Neurofeedback Technician with responsibility to train and supervise 2 technicians.

● Collaborates with health care professionals for development of treatment plans for emotionally troubled individuals.

US National Guard – Logistics Specialist SEPT. 2019 – SEPT. 2021

• Obtained a secret security clearance supporting the National Guard as part of 92 A as an Automated Logistics Specialist and honorable discharged in September 2021.

• Supervised and performed management of warehouse functions to maintain equipment and parts records. Spinal Rehabilitation Center - Chiropractic Assistant JAN. 2020 – APR. 2020

● Assisted chiropractors in performing non-invasive techniques, primarily dealing with electric stimulation, performing radiographs and preparing patients up for therapy.

● Managed medical supply inventory, insurance records, patient charts, company files.

● Organized appointment schedules each day and kept the chiropractors updated on status for each appointment.

Walgreens Pharmacy - Customer Service JUL. 2019 – JAN. 2020

● Improved customer relations and resolved customer complaints.

● Conducted research and managed highly complicated accounts to provide comprehensive service to customers and assist upper management.

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● Prepared for promotions by rearranging stock, adding signage and retagging merchandise.

● Implemented a new training program based on company standards.

● Balanced excellent customer service with reliably completing varied store upkeep tasks. Precision Opinion Call Center - Call Center Representative JAN. 2019 – JUL. 2019

● Handled customer inquiries via phone or email, ensuring that their needs and requirements were always met.

● Demonstrated exceptional communication and organizational skills and maintained relevant documents and files.

● Maintained a professional, friendly, understanding demeanor with customers at all times receiving positive customer feedback.

● Maintained call center information by collecting and recording information in the database. EDUCATION

Silverado High School – High School Diploma, 2019

CERTIFICATIONS

College of Southern Nevada - Technical certification : Electrocardiogram (TELEMETRY) New Mind Academy - Neurofeedback Certification / Certificate of Psychotropic Medication SKILLS

Microsoft Office Suite HR Policies and Procedures Expertise Bilingual in Swahili and English

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