Customer Service Dollar General

JOSEPH PONCZKOWSKI JR

**** * ******* ** *****, OK 73089 C: 405-***-**** **********@*****.***

QUALIFICATIONS SUMMARY

Retail Manager with experience with a major department store chain. Skilled at planning and budgeting, employee training, adherence to company standards and providing outstanding customer service.

AWARDS RECEIVED

Store Manager of the Year – Dollar General 2000

Best Shrink Control Manager – Dollar General 2000

PERSONAL EXPERIENCE

Merchandiser

Anheuser-Busch InBev – Oklahoma City, OK 2013 - Current

●Complete assigned route

●Follow all rotation policies

●Build and maintain all displays, POS materials and back stock

●Complete daily paperwork

●Provide outstanding customer service

●Maintain company truck

Merchandiser

Nevada Beverage – Las Vegas, NV 2010 - 2013

●Complete assigned route

●Follow all rotation policies

●Build and maintain all displays, POS materials and back stock

●Complete daily paperwork

●Provide outstanding customer service

●Maintain company truck

Store Manager

Dollar Tree – Las Vegas, NV 2008 - 2010

●Designed a more attractive merchandise presentation

●Strategized special marketing campaigns

●Increased store traffic and profits

●Hired and trained staff

●Purchased store merchandise

●Provided outstanding customer service

●Counseled employees

●Handled daily paperwork-reports

●Responsible for payroll, bank deposits-cash handling and all P & L accountability.

Infantry

U.S. Army – Fort Stewart, GA 2004 - 2008

●Infantry Deployed to Afghanistan and honorably discharged

Store Manager

Dollar General – Saint Petersburg, FL 1997 - 2004

●Transferred to high shrink store in 2000 - reduced shrink form 7.73% to 0.51% in less than 1 year.

●Increased store traffic and profits

●Designed a more attractive merchandise presentation

●Strategized special marketing campaigns

●Hired and trained sales and management staff

●Opened 3 new stores

●Handled daily paperwork-reports

●Responsible for payroll, bank deposits-cash handling and all P & L accountability.

Infantry

U.S. Army – Fort Benning, GA 1986 - 1997

●Infantry, Persian Gulf Vet - Supervisory position honorably discharged

EDUCATION

Clearwater High – Clearwater, FL Graduated 1986

REFERENCES

Available upon request

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