Support Specialist Customer Service

Andrea M. Egurrola

480-***-**** ******.********@*****.*** 3836 W. Keim Dr. Phoenix, AZ 85019

Experience

FRONTLINE SUPPORT SPECIALIST - ROCKET PRO TPO IN PHOENIX, ARIZONA

JULY 2020-MAY 2022

- Manage large amounts of inbound and outbound calls in a timely manner, in a polite

manner using active listening.

- Communicate with Mortgage Loan Of cers and clients the due dates for all required

documents

- Con rmed all mortgage data is true and accurate

- Process any required corrections

- Exceeded customer service surveys

- Met call and chat quotas

- Completed outbound calls or emails for missing documentation or information

PAYROLL ADMINISTRATOR - ALBERTSONS IN TOLLESON, ARIZONA

OCTOBER 2017-FEBRUARY 2020

- Completed timesheet reviews for 235 Albertsons employees

- Processed timesheet corrections if required

- Met all payroll deadlines to ensure staff was paid on pay dates

- Veri ed all mileage, driver hours, and meal payments were entered correctly and included

required documentation

- Answered any inbound calls and emails from Albertsons staff

- Processed reporting for upper management

- Guaranteed accuracy, organization and attention to detail with each day to avoid any

errors

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Skills

- Microsoft Of ce

- Google programs

- Excellent written and verbal communication skills

- Con dent and professional speaking abilities

- Empathic listener and persuasive speaker

- Excellent presentation skills

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