Customer Service Representative

Gary O. Johnson

**** **** ****** **

Smyrna, Ga. 30082

404-***-****

************@*****.***

OBJECTIVE

To obtain a position where I can maximize my multilayer of management skills, training experience, customer service and a successful track record in the customer service and sales environment. SUMMARY OF QUALIFICATIONS

Customer Service representative with seven years in customer service. Results-oriented, high energy, hands- on professional, with a successful record of accomplishments in the customer service, training and communication transmission industries. Proficient in Excel, Word, and Access. PROFESSIONAL EXPERIENCE

Spectrum Services July 2011 – Dec. 2011

Providing marketing services for various third party customers such as online credit services for small businesses on behalf of major service provider as well as contacting existing customers of national travel agency to update travel plans and also to obtain referrals and conducting customer satisfactions surveys primarily for local and national auto dealerships. Allconnect, Inc. July 2004-Feb.2011

Home Services Specialist

Received inbound calls from prospective customers nationwide and offering to transfer or establish new service for major companies such as Verizon, Comcast, and AT&T offering bundle packages to Direct TV customers.

MCI, Inc. March 2003-July 2004

Telemarketing Specialist

Place calls to prospective customers, offering telecommunication products for other major communication companies, such as local and long distance packages and high speed internet. Nextel Comm. Corp. May 2000-March 2003

Online Chat Specialist

Part of my duties as online chat specialist involved assisting customers of major cell phone providers with billing issues, and technical or equipment problems. Education

Strayer University, Washington, DC

RFERENCES AVAILABLE UPON REQUEST