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Front Desk Service Representative

Location:
South, AB, T2W 1V9, Canada
Posted:
October 26, 2022

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Resume:

JINAN IBRAHIM

*-***** * ****** **, Calgary, AB, T2W 1v9 403-***-****

**********@*****.***

HIGHLIGHT OF QUALIFICATIONS

Over 11 years of experience working in the hospitality and customer serve fields providing excellent client service

Proven ability in handling complains and concerns to customer’s satisfaction

Extensive experience with POS system and Microsoft office package

A dedicated, reliable, professional and trustworthy individual with the ability to adopt quickly to challenges with innovative ideas

Strong interpersonal and communication skills, friendly personality, good listener and an excellent team player

Physically fit, able to stand for long periods of time and willing to work different shifts

Proficient in Arabic, Greek, Assyrian and English

SUMMARY OF SKILLS

Customer Service Skills:

Greeted customers with a welcoming attitude, presented menus, delivered recommendations and answered questions regarding food and beverages

Took orders and relayed to kitchen and bar staff and served food and beverages to up to 1000 patrons per shift

Checked on tables to make sure all needs are meet, followed up on orders when needed and present bills and accept payments

Answered enquiries regarding services by telephone and in person, provided information about services and responded to guests' complaints

Shifted roles as needed and performed consistently and with commitment to a high standard

Management Skills:

Recruited and trained new employees in regards to job duties, sanitation and safety procedures

Monitored staff performance, evaluate d operations to ensure that food and service meet quality control standards at all times

Set and adjusted employees work schedules as required and shared responsibilities with staff during busy periods

Estimated and ordered ingredients required and negotiate arrangements with suppliers for food and other needed supplies

Interpersonal and Team Work Skills:

Communicated openly, built and maintained trust and professional relationships with team members and supported a strong team environment

Worked with team members to find creative solutions to difficult situations in the workplace

Cooperated with other departments such as accounting to better assist customer needs

Handled customer issues and inquiries in a professional manner by listening carefully and offering appropriate options

RELATED WORK EXPERIENCE

Housekeeping/Banquet Staff/Front Desk 2015-current

Hampton Inn, Calgary, AB

Banquet Server 2013-2014

Marriott Hotel & Resorts, Calgary, AB

Restaurant Manager 2007-2013

Mina Restaurant, Athens, Greece

Front Desk Clerk 2004-2013

InterContinental Athenaeum Hotel, Athens, Greece

Customer Service Representative 2003-2004

Carrefour Supermarket, Athens, Greece

References available upon request



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