Director Technology Operations

https://Tampa, www.Joachim linkedin.FL joachim@USA com/ Mobile: zimmermann24.Zimmermann in/joachim-+1 (813) zimmermann-com 577-9348 828754/ A acumen, teams software in versatile Europe with and and and and high an hardware USA. results-outstanding customer oriented manufacturers, satisfaction track Senior record for Information and of international industries building Technology successful such enterprise as healthcare, ITIL-Leader and focused technology with chemicals, deep operations technical companies, manufacturing, and expertise, service including delivery and business MSPs, retail, Ø Ø Ø Ø Ø Ø Successfully 24x7x365 optimized delivery scalability 4x Built organization operational hiring, implemented Successfully Center included Customer Achieved Designed Center, Built Center members, organization procedures global Achieved award Europe, of target. in a a capacity Career operation. and data customer compliance, for on supported driving capabilities L1 go-Relationship, most and the built data resource Fortinet and Interim center into scope through restructured established live structure, in SOPs, HQ built and efficiency. successful center and Germany results Accomplishments the dedicated within campus, from 3x go-region an Sales in contributed within implemented utilization customers with L3, in live Germany, MSP operations Training from SOPs the team six TAM, a Manager with Grew focus and of and EMEA Technical hired six Security Network months. ground first 0€ and size. operations Partner led months a and organization the on and and Services 24x7x365 to the Sales customers. integration organization, the an for cost 2.increased region up, Operation team Consulting. Support 5M€ Operation existing Continental team and to drove savings, go-- 122% live. and Data IT IT LEAN/Improvement, Root Service Problem Vendor Managed Metrics, Cisco Leadership, Head Mentoring Talent Operations Service Center Cause Count Voice Technical 6 development Level and Data Sigma and Services Delivery and Analysis, and Partner planning, building design, Escalation analysis Management, and DMAIC/methodology Coaching, integrated MSP, Management, and build Management Expertise and and 5S, Interviewing, and DVADV, Project including Management etc.Promotion leading Performance and Reporting Call SLA ) (Continuous operation Center 5 Management ITIL Whys, organizations SOC Hiring & solutions Management, NOC Professional Experience

Relocation Zimmermann from Family Arizona to Florida 06/2022 – current Atlas VP Remote of Operations Technology North Group America 02/2022 – 06/2022 Accountable Technicians, • • • Defining the Support Added individual ~25MW of Logistic site and all selection hiring North pillars of and capacity on American Asset to initiatives a structure new Management, at organizational two Site with at new Operations the hosting locations global and structure Project partners of headquarter. and ~90MW hosting Management for for company capacity, operational provider teams. including growth within requirement direction Canada, three months, consideration set with by a the March team CEO, of and through Site including feedback. Managers, May interfacing 2022. On-Site of Joachim Zimmermann 2

Oracle Corporation

Region Phoenix, Manager, Arizona Data Center Operation, Oracle Cloud Infrastructure 06/2019 – 02/2022 Frankfurt, Germany 10/2017 – 06/2019

Led with Analysts, performance HR including • • • • • and the Accountable of I with While established efficient While the largest Collaborate safety, a engaged team rack/workers 24x7x365 expansion CAPA while safety in in the region of servers/and Frankfurt, Phoenix, review in 46x workers supporting and and the with council, global for streamlined operation for from staff Change baseline PPE, Security, and data internal OCI I initiatives restructured members I law 12MW while management, drove and centers, globally. capacity Management guidelines of in processes future Compliance, and in all processes, to the Germany, including 63MW to locations with external capacity expansions add develop the and talent focus while organization, of and processes organizational Audit cross-additional compliance, to Site within expansion on and development added negotiate building and Managers, operational and functional standardize the within new two 100% capacity hired assigned with the including and additional site workflow, DCO, Data organization and SOP teams, my team jointly metrics installations. global and growth team region, Center adherence metric/our members external buildings. agree teams contracts and SOPs, from multiple Technicians, within first KPI in KPIs. on to My with Germany. 4.with for consultants monitoring in 5MW my contracts, with role my Frankfurt colocation critical local organization, zero organization. to included workers Site deviations, 9MW SLA key shift and and Leads, Germany breach partner leadership from interviewing, agreements, council reporting. government developing Project Close the development on in and and operational tickets each collaboration and later Managers workers work agencies hiring, of the site and the in region of team environments, Phoenix maximum regions. and promotion, and safety and on with roles. to org integrate workers Logistics the Arizona, for side, Oracle I uptime second drove and Oracle Manager, Frankfurt, Corporation Data Germany Center Operation, Oracle Cloud Infrastructure 05/2017 – 10/2017

• • • Started Germany. Initiated Europe. Initiated partners Promoted as first and and and to local Region built maintained vendors, employee the Manager, relationships to include trusted in Data Germany, operational and Center with respected the took Operations German and over relationships escalation responsibilities HR, in Frankfurt, workers meetings at all council levels for Germany, and the with and processes. build after the other out local only and internal initially 5 hiring months. organizations for four the different Region in colocation Germany in Frankfurt, and Fortinet

Technical Frankfurt, Germany Support Manager (Region: Germany, Switzerland and Austria) 11/2014 – 04/2017

• • • • Established and Managed motivated During and Partnered on Additional onboarding, service supporting Development the to to a with coaches assignment build new go-high training, Fortinet live regional Technical process CSAT of utilizing within staff, and as and Partners Sales responsible Service introduction adopting six Assistance success all months, and the and Relationship Delivery tools rates existing Customers, for and in in available Office a within the Support new Leadership processes market Manager selection, office, our while to Center provide region during with to growing teams for local co-covering a customer carrier negotiation 2016. the team on requirements. a optimum building high of in Germany, newly and the level of German partner effective level contracts, hired of Austria Customer of and base. region. support and interview & trained future Switzerland, satisfaction Supported to the engineers, oriented and newly hiring and the and strategies established SRM with brand led process, this team the success. new support and in Training team. hiring, team plans of Emerson Far ARC Sprint Sprint Nortel Siemens U.Previous S. Networks, Army Solutions Managed Consulting, Networks AG, Network 2nd Work Senior Signal Ltd Managing Services, / Senior (Power Bay Enghouse Unix Brigade Experience Networks, and and Solutions Principal Avocent, Europe, Network Technical Interactive)Senior Senior Engineer and Communications Administrator Director Integration Support, Avocent Senior Tier Germany 5 Technical engineer Professional Architect (MilNet and Solutions Security Site)Operation Services, Unix/Manager & Application Engineer Center Systems EU Manager EMEA (and Pre-development DB Sales, (Oracle) Training administrator and Consulting) Joachim Zimmermann 3

Education Educated in Germany – equivalent to a BS in Computer Science, matched by SpanTran and University of Houston, TX in 1999 Continued - - - - - 2017 Data 201*-****-**** and concepts. 2010 Cisco architecture; Center to FortiEMS Fortinet Voice to Emerson o Education 201*-****-**** integration specific, Cisco 68x SIEM, Network (Enterprise CNet Trellis different Unified FortiSandbox, LEAN/(trainings – workshop Certified Power Product Communication Management 6 trainings Sigma, – and basics Data Data and FortiAuthenticator CNet - certifications) certification Oracle Center Center and System)Data Solutions implementation; internal Design Planning Center, FortiManager, trainings. Professional and Design HR, and and hands EHS, FortiADC Operations, Professional. Trellis Compliance, on Fortinet (CDCDP)CUCM Load Advanced Power adv. design Balancer. . Security, Routing and and and Troubleshooting; Air installations, CAPA concepts. condition, and Change certified Security, Oracle Management, trainer Infrastructure 11g update Call Operations, Center and design new and