Virtual Assistant Customer Service

Nicole Willingham Customer Service Specialist

Saint Louis, MO 63134 314-***-**** ******************@*****.***

NOTARY CALL REP VIRTUAL ASSISTANT FREELANCER

PROFESSIONAL SUMMARY

10+ Years of experience in Customer Service and Sale and Marketing. Managed accounts using office word and answering emails as well as phone calls.

KEY SKILLS

Health & Safety Management

Client Relationships Building

Computer skills

Communication skills

Virtual Assistant

Search engine optimization

Excel

Data Entry Skills

Leadership

RELEVANT PROFESSIONAL EXPERIENCE

Call Center Lead 10/2021 – 06/2022

Cole Notary Signing

Saint Louis, MO

Monitored agents, supporting internal and external Customers, on a regular basis ensure quality and consistency.

Produce results quickly, effective communication, including listening and ability to develop rapport.

Managed floor during business hours and after-hours when a supervisor was not available.

Swiftly and successfully resolved issues resulting in client satisfaction 99% of the time.

Server 10/2017 – 03/2020

Hmshost Saint Louis, MO

Served breakfast, lunch and dinner to 50-100 customers per shift at a national chain restaurant.

Memorized over 20 menu items and rotating specials in order to give customized recommendations to guests.

Swiftly and successfully resolved conflicts resulting in customer satisfaction 99% of the time.

Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.

Call Centre Retention Specialist

08/2014– 05/2017

Verizon Saint Louis, MO

Gained marketing and sales experience by advertising promotions, explaining company policies, closing sales, and adapting to client needs.

Verified identification and documentation of 30 to 50 customers per shift.

Resolved customer complaints pertaining to bill, plans, devices, etc. using technical tools such as the –Customer Service Tools and by maintaining high-level of professionalism to maximize customer retention.

Interacted with customers, manage product transactions, resolved customers conflicts and answered questions, while advancing customer service and verbal communication skills.

Call Center 04/2012 – 03/2014 Saint Louis, MO

Assisted clients with various types of inquiries while adhering to strict procedures.

Achieved aggressive daily goals selling a variety of services and products, experience with multi-line digital phone system and various computer operations and programs.

Memorized over 20 menu items and rotating specials in order to give customized recommendations to guests.

Consistently received 100% customer satisfaction scores.

ADDITIONAL EXPERIENCE

Loan Signing Agent

10/2021– 10/2022

Cole Notary Signing Saint Louis, MO

Produce results quickly, effective communication, including listening and ability to develop rapport.

Completing transactions with a high degree of efficiency, a willingness to exercise leadership.

Swiftly and successfully resolved issues resulting in client satisfaction 99% of the time.

Warmly greeted clients and developed relationships resulting in client loyalty.

ASSOCIATION

National Notary Association

Notary Café

Notary Rotary

EDUCATION

Computer Science N/A

Lane College

Jackson, TN

Computer Science

N/A

Georgia State

Atlanta, GA

Computer Science

N/A

Saint Louis University

Saint Louis, MO

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