Francisco A. Perez-Lobo

**** ***** ***** *****, ******* Texas 77044

713-***-**** ads79u@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Administrative Support professional experienced working in fast-paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical, and discreet, committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented, resourceful with the completion of all projects; able to multi-task effectively.

HIGHLIGHTS & ACCOMPLISHMENTS

Coordinated all department functions for a team of 10 or more, by increasing office organization with the developing of a more efficient filing system and customer database protocols + employees. The ability to be promoted to a higher position after 2 months of employment.

EMPLOYMENT HISTORY

FLIGHT ATTENDANT April 2006 – Present

United Airlines Houston, TX

• Work independently without constant observation, yet work well with others as part of a team • Work in accordance with established procedures and performance standards • Ensure compliance with Federal Aviation Administration (FAA) Regulations • Prepare and serve multiple meals and beverages • Sell onboard liquor, headsets and duty-free items • Ensure safety and comfort to our customers, as well as, assisting with carry- on items • Respond and provide leadership during an emergency, including aircraft evacuation and unusual situations (bomb threats, hijackings, delayed flights, severe weather conditions, turbulent flights, etc.) • Respond to customer needs such as medical situations and administration of first aid to ill or incapacitated customers, while also maintaining order of unruly or irate customers. • Work irregular days and hours with the ability to travel to all countries to which we fly

LEASING CONSULTANT February 2013- July 2017

Sierra at fall creek Apartments, Humble, TX

Lakeshore & Lake Forest Apartments

Perform assistant manager and clerical duties for the property management team, touring and leasing of units to qualified prospects. Perform unit inspections, work closely with tenants and maintenance personnel, as well as uphold the upmost superior level of confidentiality and customer service.

MANAGEMENT & SUPERVISION February 2001- March 2006

Providence Housing Authority, Providence, RI

Started as a switchboard operator and in 3 shorts months promoted to administrative assistant in one of the many public housing developments in the city. Where my duties consisted, but not limited to administrative and assistant manager functions, collections of rents, inspection and walk troughs of units, processing new residents, and assisting the maintenance dispatcher when needed. Last position held was that of Police substation dispatch operator.

EDUCATION

WEST SIDE HIGH SCHOOL: 1987 GRADUATED

JOHNSON & WALES: 1998 GRADUATED

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