Customer Service Data Entry
Resume:
Deborah Cortino
Skills and Qualifications
Ione, CA 95640
***********@*****.***
Summary of skills required for employment.
Authorized to work in the US for any employer
Work Experience
Rancher
Self-employed - Ione, CA
May 2015 to Present
Raise chickens and ducks. Cleaning living quarters for animals. Selling eggs, image uploading for advertising, marketing, cash handling. Track supply and demand of product in order to keep up with customer needs. Purchase and mix feed. Track funds for business. CA-1740
Employment Program Representative
Employment Development Department (EDD) - Rancho Cordova, CA December 2009 to April 2020
• Claim filer:
Filing unemployment claims using e file and agent desktop phone system. Paying and answering inquiries regarding claims. Adjusting payments for claimants who work part time. Utilizing Microsoft office word/ outlook. Sending Identity request documents, creating overpayments for claimants. Implementation of EDD laws and regulations.
Education
Associate in Liberal Arts and Sciences
Santa Rosa Junior College - Santa Rosa, CA
May 1987 to May 1989
Skills
• Microsoft Outlook (10+ years)
• Microsoft Office (10+ years)
• Payroll (10+ years)
• Driving (10+ years)
• Accounts Receivable (8 years)
• Accounts Payable (10+ years)
• Account Reconciliation (10+ years)
• Customer service
• Microsoft Windows Server
• Typing
• English
• Negotiation
• General Ledger Reconciliation
• Computer Networking
• Bank Reconciliation
• Journal Entries
Assessments
Cashier skills — Proficient
February 2021
Counting cash, processing transactions, following written procedures, and attending to details. Full results: Proficient
Work style: Reliability — Familiar
June 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar
Cashier skills — Proficient
February 2021
Counting cash, processing transactions, following written procedures, and attending to details Full results: Proficient
Filing & organization — Proficient
June 2021
Arranging and managing information or materials using a set of rules Full results: Proficient
Advanced attention to detail — Familiar
June 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Administrative assistant/receptionist — Familiar
December 2020
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Customer focus & orientation — Highly Proficient
June 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Call center customer service — Familiar
June 2021
Demonstrating customer service skills in a call center setting Full results: Familiar
Data entry: Accuracy — Familiar
June 2021
Entering data quickly and accurately
Full results: Familiar
Spreadsheets with Microsoft Excel — Familiar
June 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Familiar
Scheduling — Familiar
July 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Work style: Reliability — Highly Proficient
July 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Customer service fit — Proficient
July 2021
Measures the traits that are important for high-quality customer service. Full results: Proficient
Delivery driver — Expert
July 2021
Interpreting instructions or signs and solving problems Full results: Expert
Night auditor (hotel) — Proficient
June 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Veterinary receptionist skills — Proficient
July 2021
Managing practitioner schedules and maintaining accurate patient records Full results: Proficient
Work style: Professionalism — Expert
July 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Expert
Retail customer service — Proficient
July 2021
Comprehending and responding to retail customer needs Full results: Proficient
HR: Compensation & benefits — Familiar
July 2021
Knowledge of compensation and benefits programs
Full results: Familiar
Sales skills — Familiar
July 2021
Influencing and negotiating with customers
Full results: Familiar
Attention to detail — Familiar
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Administrative assistant/receptionist — Familiar
June 2022
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Customer service — Proficient
May 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Highly Proficient
June 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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