Deborah Cortino

Skills and Qualifications

Ione, CA 95640

ads79a@r.postjobfree.com

+1-916-***-****

Summary of skills required for employment.

Authorized to work in the US for any employer

Work Experience

Rancher

Self-employed - Ione, CA

May 2015 to Present

Raise chickens and ducks. Cleaning living quarters for animals. Selling eggs, image uploading for advertising, marketing, cash handling. Track supply and demand of product in order to keep up with customer needs. Purchase and mix feed. Track funds for business. CA-1740

Employment Program Representative

Employment Development Department (EDD) - Rancho Cordova, CA December 2009 to April 2020

• Claim filer:

Filing unemployment claims using e file and agent desktop phone system. Paying and answering inquiries regarding claims. Adjusting payments for claimants who work part time. Utilizing Microsoft office word/ outlook. Sending Identity request documents, creating overpayments for claimants. Implementation of EDD laws and regulations.

Education

Associate in Liberal Arts and Sciences

Santa Rosa Junior College - Santa Rosa, CA

May 1987 to May 1989

Skills

• Microsoft Outlook (10+ years)

• Microsoft Office (10+ years)

• Payroll (10+ years)

• Driving (10+ years)

• Accounts Receivable (8 years)

• Accounts Payable (10+ years)

• Account Reconciliation (10+ years)

• Customer service

• Microsoft Windows Server

• Typing

• English

• Negotiation

• General Ledger Reconciliation

• Computer Networking

• Bank Reconciliation

• Journal Entries

Assessments

Cashier skills — Proficient

February 2021

Counting cash, processing transactions, following written procedures, and attending to details. Full results: Proficient

Work style: Reliability — Familiar

June 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar

Cashier skills — Proficient

February 2021

Counting cash, processing transactions, following written procedures, and attending to details Full results: Proficient

Filing & organization — Proficient

June 2021

Arranging and managing information or materials using a set of rules Full results: Proficient

Advanced attention to detail — Familiar

June 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Familiar

Administrative assistant/receptionist — Familiar

December 2020

Using basic scheduling and organizational skills in an office setting Full results: Familiar

Customer focus & orientation — Highly Proficient

June 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Call center customer service — Familiar

June 2021

Demonstrating customer service skills in a call center setting Full results: Familiar

Data entry: Accuracy — Familiar

June 2021

Entering data quickly and accurately

Full results: Familiar

Spreadsheets with Microsoft Excel — Familiar

June 2021

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Familiar

Scheduling — Familiar

July 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar

Work style: Reliability — Highly Proficient

July 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Customer service fit — Proficient

July 2021

Measures the traits that are important for high-quality customer service. Full results: Proficient

Delivery driver — Expert

July 2021

Interpreting instructions or signs and solving problems Full results: Expert

Night auditor (hotel) — Proficient

June 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Veterinary receptionist skills — Proficient

July 2021

Managing practitioner schedules and maintaining accurate patient records Full results: Proficient

Work style: Professionalism — Expert

July 2021

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Expert

Retail customer service — Proficient

July 2021

Comprehending and responding to retail customer needs Full results: Proficient

HR: Compensation & benefits — Familiar

July 2021

Knowledge of compensation and benefits programs

Full results: Familiar

Sales skills — Familiar

July 2021

Influencing and negotiating with customers

Full results: Familiar

Attention to detail — Familiar

August 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Familiar

Administrative assistant/receptionist — Familiar

June 2022

Using basic scheduling and organizational skills in an office setting Full results: Familiar

Customer service — Proficient

May 2022

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Highly Proficient

June 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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