Service Delivery Project Manager
Resume:
Abhishek Chatterjee
Project Manager
(Technology Consultant)
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Address
Electronic City Phase 1
Bangalore (Karnataka)-560100
INDIA.
Phone
********@*******.***
www.linkedin.com/in/abhishek-chatterjee-pmp
PMP Certified with over 23 years of career reflecting strong leadership qualifications with hands-on Project Management, Service Management, Service Delivery, Data-Centre Management, Technical Support, Network and Systems Integration and People Management.
I am PMP Certified Project Manager since Oct 2019
Relevant Career Experience
Hewlett Packard Enterprise/ Project Manager (Technology Consultant)
MAY 2022 – PRESENT
Program – GreenLake Workload migration as a Service project
Building an E2E as a Service Greenlake platform Migration life Cycle
Collecting high level requirement from the program stakeholders
Segmenting the major components in blocks and modules.
Supporting the technical teams in deriving the High level architecture
Identifying use cases and discussing the WBS activities with technical lead
PMs Connect with Business units
Engaging Practice lead and Process owners for Knowledge session with new on boarded PM
Object Technology Solution India P. Ltd / Senior Project Manager
NOV 2018 – APR2022
Project-NDAP
Managed Data Analytics project- NDAP (National Data and Analytics Platform); Government of India – Niti Ayog on AWS Cloud
Project Management activities included Project Planning, Effort estimations, Project Tracking, Team management and day-to-day operations.
Managed a team of Business Analyst, Data Analysts and Data Scientists.
Spearheaded the Daily Scrum calls, team leads call and daily status call and weekly check-in calls with the Client.
Involved in vendor coordination for data enrichment and transformation.
Tracking the status of Datasets sourced, ingested and processed.
Managed the CMMI L3 Appraisal for the project.
Program-AWS Partner Transformation Program
Worked as a Program Manager for AWS.
Managing multiple goal owners for establishing standard process, metrics for CCOE, Cloud Strategy, Cloud Architect, Finance, Legal, Marketing and sales to build OTSI Cloud practice.
Coordinating with goal owners for Key deliverables and milestones.
Driving Weekly Status updates calls with AWS and DSA.
Driving Monthly Goal owners meet with the leadership team.
Engaging training partners for AWS training for Practitioner, associate and advanced levels.
Contributed in developing OTSI Cloud strategy and Cloud Centre for Excellence.
Program-CMMI-DEV L3
Contributed to OTSI CMMI-DEV L3 Appraisal as a Certified Appraisal Team Member
Associated with PMO for establishing project governance model. Change management, Escalation management, Change control process, Project Dashboard and metrics
Synapse LLC / IT Service Manager
OCT 2017 – SEP 2018, INDIA
Led an offshore project team for Datacentre support for Six Marriott International Hyper converged Data Centres.
Management of SOP and Run Books for each Change and Rebuild tasks.
Support includes Implementation, troubleshooting and proactive monitoring of all Network level: Routers and Switches (Cisco 9K & 3K), Check Point firewalls, F5 Load Balancer, security internal systems (Cisco NG-IPS), cloud and network infrastructure, Virtualization technologies.
Monthly Business Performance review with Onshore PMO Director.
HCL Service Limited / IT Project Manager
MAY 2013 - SEP 2017, INDIA
Led KPMG India Project for end to end IT Service delivery for 28 months with over 100 resources across 14 locations for 10,000 user database.
Oversaw multiple KPMG projects for platform up gradation, End point Security solutions, Encryption Technology.
Spearheaded KPMG IT audits to ensure IT compliance.
Managed Periodic Service Delivery Review meets at KPMG to review project performance, risk & issues. Focussed on cost reduction & new opportunities.
Headed Service Delivery Team of PMs and SDMs for West Region for 12 months and guided them to achieve Service and Finance excellence.
Led Fortis Hospital IT Infrastructure Project for 12 months under defined SLA.
Oversaw IT Projects for End Point Security, O365 and Patch Management.
Net Connect Private Limited / Project Manager
Jul 2012 – APR 2013, INDIA
Led Project for GE Capital for developing Disaster Recovery Site.
Responsible for gathering deliverables, managing stakeholder, co-ordination with Technical Team, Tracking schedule and Milestone.
Publishing Project Dashboard with performance to stakeholders.
Tracking Installation of Compute, Storage and Network Infrastructure.
Overseeing VM infrastructure, Database, Failovers and Replication at DR site.
Arranging Mock DR Drills to record the RPO and RTO
Angel Broking Limited / Manager Information Technology
AUG 2005 - JUL 2012, INDIA
Demonstrated abilities in Regional office IT setup, Spearheading IT for North India with 14 Branches with 400+ Sub-brokers and approx. 10000 online internet clients. Managed a team of 20 Engineers.
Managed Private VSAT, Hardware Firewalls, Lease Line, ISDN, Data/Voice PRI and MPLS network infrastructure from RSO/branches to CSO.
Managed internal IT audit for data centre operations, Implemented documented and tested IT processes.
National Board of Trade / Sr. Officer- Network & Systems Integration
SEP 1999 - JUL 2005, INDIA
Led Project for IT Infrastructure setup for online commodity exchange.
Managed selection of IT compute, network and storage components.
Designed backup and restoration strategy for Database.
Liaison with vendors for Technology, negotiations & AMC management.
Developed portal for live streaming of Exchange commodity prices.
Overseeing budgets of the IT department and controlling over expenditure.
Contributed towards providing network solution for the OLTP system.
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Skills
Project Management
Datacenter Management
Network Management
Service Management
IT Audit and Compliance
Vendor Management
Customer Relationship Management
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Certifications
PMP
PSM I
Prince 2
ITIL V3
AWS Certified Cloud Practitioner
AWS Certified Solutions Architect Associate
VMware VCP-DCV 510
CCNP-ROUTE
CCNA
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Industry Experience
Financial Services
Healthcare
Information Technology
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Academics
Masters in Computer Science
Masters in Electronics & Comm.
Bachelors in Electronics
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