Service Representative Customer

Mariah Brunson

Healthcare Professional

***** ***** **

Detroit, MI 48235 248-***-**** **************@*****.*** OBJECTIVE

Experienced Healthcare Customer Service Professional offering over 7 years' experience in support and team-oriented roles. Excellent oral and written communication skills, with a record of excellent customer service in a professional environment. Team-oriented individuals who find satisfaction and pride in seeing results impact my work.

EDUCATION — EXPERIENCE

University High School

2521 Bermuda St

Ferndale, MI 48220

Sept. 2012 – May 2016

Oakland Community College

Associate’s degree in public

relations

2016-2020

DECA Program

2012-2016

KEY SKILLS —

Excellent Communication

Skills.

Proficient in Microsoft

Applications (Excel, Word,

etc.)

Problem Analyzing and

Solving

Organization

Sales

Proctor Financial - Remote position

Customer Service Representative/Remote

October 2021- September 2022

June 2021 - April 2022

Delivery • Amazon

Sept 2019 - June 2021

Administrative Assistant • Westlake Health Campus

July 2018 – Sept 2019

Customer Service Representative/Billing Specialist • Allstate January 2016 – July 2018

Customer Service Representative • Concentrix

August 2014 – December 2016

Team Member • Potbelly

Experience with handling customers in person and over the phone, with identifying customers' needs, clarifying information, data entry, new sale offers and providing solutions with contract customers’. Planning and Implementing activities for nursing home residents. Organizing programs that aid in socialization, provide entertainment, and improve daily living skills. Finalizing healthcare plans, appointments, and needs.

COMMUNICATION

Providing solutions for customers while working with others in multiple departments allowed me to receive multiple accommodations for Excellent Customer Service Experiences. LEADERSHIP

The DECA program allowed me to take several programs where I learned marketing, and finance experience. To become a leader in professional settings. In 2014-2015, I was awarded 2nd place finalist/winner in the High School Division.

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