Judy Lee

ads73w@r.postjobfree.com 925-***-****

Objective

Customer Service & Data Entry

Education

**** ***** ****** ****** – San Mateo CA

Basic Travel Agent course – Completed a Certificate of Achievement

1990 ROP-Regional Occupation Programs – Pleasant Hill CA

Data Entry 15,000 Keys strokes plus – Completed a Certificate of Achievement

1989 Banking Teller Institute – Concord

Sale Rep & Customer Service – Completed a Certificate of Achievement

1987 Diablo Valley College – Pleasant Hill, CA

General & Business Administration

Experience

2000 – 2021 Wells Fargo Bank 1220 Concord Ave., Concord CA 94520

Finance Crime Specialist

20 Years Data Entry for CCG and Researched fraud charges amount and balance on customers’ account, update the charges issue and run the report send to upline people & Investigator

1994 – 2000 Core Staff (contracted to work for WFB) Concord CA 94520

3 Years Business Analyst Support - Platform Development

Data Entry, Test the channel and perform related duties as assigned. Microsoft Access, Word & Excel. Outlook, PowerPoint. EAI,

3 Years CCG/ C.A.S.H Customers Service, answer phone, correspondences process. Update credit of employee’s sale research. Daily input, file, copy, fax, mac mail & perform related duties as assigned.

1989 – 1994 Medical Records Corporation Pleasant Hill CA 94519

Sr. Technical Support Staffs.

Handle multiple phone lines. Customers serv. Maintain recs/files. Transmit reports., copy distribute daily logs. Do payroll. Scan doctor’s dictation, Mailing & shipping. Call for the services when system is down. Maintain inventory & order supply.

Skills

Customer Service, Data entry 15k plus, Proficient with word processing software application word perfect 6. Microsoft Word. Window, Excel, CRCT Terminal (includes typing and ten-key) Knowledge of KAR, LAN, CICS, BCS, BKJM, BCA, BKON, BC00, WBS, STOR/QM, FDR, EAI, TSYS, SAR.

Bilanguage Vietnamese/English.

References

Tam Nguyen 408-***-**** Accountant at TTL College.