Customer Service & Data Entry
**** ***** ****** ****** – San Mateo CA
Basic Travel Agent course – Completed a Certificate of Achievement
1990 ROP-Regional Occupation Programs – Pleasant Hill CA
Data Entry 15,000 Keys strokes plus – Completed a Certificate of Achievement
1989 Banking Teller Institute – Concord
Sale Rep & Customer Service – Completed a Certificate of Achievement
1987 Diablo Valley College – Pleasant Hill, CA
General & Business Administration
2000 – 2021 Wells Fargo Bank 1220 Concord Ave., Concord CA 94520
Finance Crime Specialist
20 Years Data Entry for CCG and Researched fraud charges amount and balance on customers’ account, update the charges issue and run the report send to upline people & Investigator
1994 – 2000 Core Staff (contracted to work for WFB) Concord CA 94520
3 Years Business Analyst Support - Platform Development
Data Entry, Test the channel and perform related duties as assigned. Microsoft Access, Word & Excel. Outlook, PowerPoint. EAI,
3 Years CCG/ C.A.S.H Customers Service, answer phone, correspondences process. Update credit of employee’s sale research. Daily input, file, copy, fax, mac mail & perform related duties as assigned.
1989 – 1994 Medical Records Corporation Pleasant Hill CA 94519
Sr. Technical Support Staffs.
Handle multiple phone lines. Customers serv. Maintain recs/files. Transmit reports., copy distribute daily logs. Do payroll. Scan doctor’s dictation, Mailing & shipping. Call for the services when system is down. Maintain inventory & order supply.
Customer Service, Data entry 15k plus, Proficient with word processing software application word perfect 6. Microsoft Word. Window, Excel, CRCT Terminal (includes typing and ten-key) Knowledge of KAR, LAN, CICS, BCS, BKJM, BCA, BKON, BC00, WBS, STOR/QM, FDR, EAI, TSYS, SAR.
Tam Nguyen 408-***-**** Accountant at TTL College.