fraud and cybersecurity

SARAH JANE BYRNE-BERTRAND

**************@*****.*** 603-***-****

Tableau, R, Microsoft, detail, communication, teamwork, flexibility, creativity, responsibility, problem solving, positive, customer service, scrum, agile, waterfall, 1

2 PROFESSIONAL SUMMARY

3 Perfectly bilingual, French and English, written and spoken 4 Excellent analytical and quantitative skills

5 Ability to effectively prioritize and execute tasks in a high-pressure environment 6 EDUCATION

7 BACHELOR OF CYBERSECURITY

8 Polytechnique, University of Montréal, Montréal, Canada 2021-ongoing 9 Bachelor consists of three certificates: cyberfraud, cyberinvestigation, and operational cybersecurity 10 BACHELOR OF COMMERCE, FINANCE AND MANAGEMENT

11 John Molson School of Business, Concordia University, Montréal, Canada Graduated 2021 12 EXPERIENCE

13 INFORMATION SECURITY ANALYST

14 May 2020 - Jul 2021 Public Sector Pension, Montréal, Canada 15 - Prepare and execute organization-wide phishing campaigns (general, targeted, executive), produce 16 and analyze campaign metrics

17 - Evaluate the security risk of PSP’s providers, services and solutions (third party risk assessment) 18 - Organize information security awareness and training program initiatives 19 FRAUD PREVENTION SUPERVISOR

20 Jun 2019 - Dec 2020 Desjardins, Montréal, Canada 21 - Develop the skills and autonomy of junior and senior agents 22 - Document procedures, reference documents, and design training curriculum of senior agents 23 - Manage high-risk credit and debit fraud alerts 24 SENIOR FRAUD PREVENTION ADVISOR

25 Nov 2018 - May 2019 Desjardins, Montréal, Canada 26 - Prevent various types of fraud and minimize financial losses through data analysis 27 - Maximize the experience of members and clients by reassuring them and by carrying out a complex 28 problem analysis and resolution for each file while explaining the related information 29 JUNIOR FRAUD PREVENTION ADVISOR

30 Feb 2018 - Nov 2018 Desjardins, Montréal, Canada 31 Assist and support clients who are victims of various fraudulent schemes, while ensuring their satisfaction 32 and their understanding of fraud

CERTIFICATIONS

Certified Fraud Examiner

Google IT Support Professionnal Certificate

Google Data Analytics

Google Project Management

SKILLS

Autonomous

Efficient

Organized

Proactive

SOFTWARES

Excel

Falcon Fico

KnowBe4

SQL

LANGUAGES

French

English

Written and

Spoken

33

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