Customer Service Package Handler
Resume:
J. Colleen O’Neill
***************@*****.***
Lee’s Summit, Mo. 64081
As a professional business woman in the Kansas City Metropolitan area and Las Vegas, NV, I have been allowed to gain valuable experience in dealing with the vast network of people and their occupations. Mastering the ability to “listen” enables to see customer and client professional needs. My multi-tasking abilities create a team approach producing the highest results.
Description of Being: Positive and Professional, Self-Motivated, Team Management, Solution-Results, Concierge, Detail-Oriented, Timely Multi-Tasker, Fun, Fast-Paced, Positive Energy, Efficient, Administrative, Supervisory Patience, Proficient in POS Transactions & Refund Mgmt
Education: Lee’s Summit High School/ Diploma, UMKC/ Journalism-Advertising
Professional Licenses: LV Metro Sheriff’s Card, Mo. Driver’s License, TAM Card, DOT Driving
Permit, Class E & B, PS (Passenger/SCHOOL BUS) CDL License
EMPLOYMENT RECORD:
HomeGoods, 816-***-****, 492 NW Chipman Rd., LSMO 64086 (FULL TIME) 03.01-22 to Present
RETAIL: Retail Front End Supervisor
CUSTOMER SERVICE-Mgmt. Supervising Front-line- 7 Cashiers., Money handling, Rewards, Credit Card Sign-ups,
Paging Announcements, Resolve Customer Sales Issues. No.1 Region Credit Card sign-ups.
OFFICE DEPOT, 816-***-****, 1624 NW Chipman Rd., LSMO 64081 (PART-TIME) 03.05.14 to Present
RETAIL: Solutions Advisor
CUSTOMER SERVICE -Mgmt, Consultant, B2B Sales, Product Ordering/Pricing, Logistics, Cashier, Returns, Shipping, Credit Cards, Phones, Survey, Sales, Protection Plans, Rewards, On-Hand usage daily :Tech Equipment (Computers,
Softwares, Faxes, Printers, Phones), Online Orders, AS400, Resolve Customer Service Issues
Part-Time- Promoted to FULL-TIME with position created for me. Recently won the “Yammer” award. Presented by our Office Depot VP. The award represents the highest achiever of several categories.
COSENTINO’S/PRICE CHOPPER, 816-***-****, 251 SW Greenwich, LSMO 64082 04.21.20 to 12-17-21
Locally Owned Retail Grocery Stores
CUSTOMER SERVICE- Cashier-POS Transactions, purchases, returns, trouble-shooting orders,
KIRKLAND’s, 816-***-****, 1660 NW Chipman Rd,, LSMO 64081 12.16.18 to 4.20.20
RETAIL: Assistant Store Manager
CUSTOMER SERVICE, Supervise, discipline, dismiss, scheduling, coach employees, sales, security of business property. Upkeep of displays and store appearance, receiving, transfers, Freight, JDA, Kronos Workforce-Compass,
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Payroll, Loss Prevention, Loyalty Program, opening & closing store, merchandise pricing, awareness and compliance with store policies, cooperation with other employees, managers and customers.
Store was closed during the Covid crisis and did not know when it would reopen. I ACCEPTED ANOTHER POSITION AT AN ESSENTIAL STORE.
.
ROSS STORES, 816-***-**** 18910 East 39th St., Indep, Mo. 64081 (PART-TIME) 01.2012/ 12.15.14
RETAIL: Admin, Logistics, Merchandising, Cashier
CUSTOMER SERVICE/Opened 3 Ross Stores/Las Vegas, NV/Independence, Mo. store
UPS, 14650 Santa Fe Trail Drive, Lenexa, KS 66215 08.05.14/12.15.14
913.541. 37456
Package Handler/Driver
FULL-TIME Peak Season
William’s Sonoma, Inc.,, Corp. Cust. Care Ctr, 10000 Covington Cross, LVNV 89134 08.13.13/03.14
FULL-SERVICE CUSTOMER SALES ASSOCIATE
SALES, HOME & KITCHEN PRODUCTS, Admin,Returns, credits, payments, CC Fraud, Shipping, Domestic and Internal
Sales Award #1 of 500 Employees, Hired for Full-Time Peak Season. Offered Full-Time Permanent and Promotion
I already had plans to move to Kansas City, Mo.
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O’Neill PRINTING, ETC., 3225 S. Rainbow Blvd, LVNV 89145 10.2001/03.2013
Commercial Printing Services, OWNER, Marketing/Sales Director
Sales, Admin, HR, Computer, TECH, Scheduling, Software,
Started company in my garage and grew to 5 locations.
Mass EVENT PLANNING, Marketing/Advertising Speaker/ operation of 65 employees.
Las Vegas Limo (Seasonal) 702-***-****, 5010 S.Valley View Blvd.,LVNV 89118 12.2008/03.2010
CHAUFFER
Luxor-Las Vegas/ Casino Rep/ 800. 876 .0006, 3900 Las Vegas Blvd South, LVNV 89119 08.2009-08.2010
Gold Coast Hotel & Casino/ Casino/Slot Host, 702-***-****, 4000 W Flamingo, LVNV 89103 09.2001-08.2004
Canyon Gate Country Club, Private Party Dir, 702-***-****, 2001 Canyon Gate Dr, LVNV 89117 08.1998-05.2001
Texas Station & Gambling Hall, Casino Host, 702-***-****, 2101 Texas Star Lane, LVNV 89032 04.1995/08.1998
Arizona Charles Hotel & Casino, 702-***-****, Casino Host, 740 S. Decatur Blvd. LVNV 89107 06.1993/04.1995
LAS VEGAS Hilton Hotel/Casino Host, 3000 Paradise Rd. LVNV 89108 10.1980/06.1993
HOBBIES:
Family-Friends, Horse-back riding, Music, Cattle Drives, Dancing
ACCOMPLISHMENTS:
Employee of the Month, Homer Award, #1 rating Credit Card and Reward Sign Ups, #1 in Region Sales, Star
Performer Award, Four-Start Sales Club (Toyota Sales/Toyota Central 1978-1980), Professional Woman of the Month, Las Vegas x7. #1 in 3 Office Depot Store Districts in sales and customer service surveys. Bonus $$ winner
5 years consistently.
Software Programs: Word, Excel, Power Point, N-Design, Illustrator, Photo Shop, AS400)/LMS, ZEBRAhand-held
PROFESSIONAL NETWORKING MEMBERSHIPS
Northwest Rotary, Northwest Winners Circle, LV Chamber of Commerce, Asian and Latin Chamber, NAWBO, IABC, NACE, Clark County Car Association, Aloha Lions, Women’s Lead Club, DSA, Concierge Assoc, Convention
Assoc. (13 Chamber of Commerce’s)
Personal references furnished upon request
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