Desktop Support Specialist
Resume:
TIM CAMMON
PROFILE
Desktop technician with over 10+ years of computer systems
experience. Proven skills in installing, repairing and upgrading
organizational hardware and system equipment.
Excellent time management and problem-solving skills who can
multitask and work under pressure adapting to new situations and
challenges to best enhance the organizational brand.
CONTACT
ADDRESS:
Phoenix, AZ, 85085
PHONE:
EMAIL:
*********@*****.***
SKILLS
WORK EXPERIENCE
Desktop Support Technician
Northrop Grumman, Chandler, Az
February 2022 - October 2022
Delivered onsite technical support for 4000+ employees. Repaired desktop and laptop devices, installing components such as motherboards, processors, graphics cards, hard drives Etc. for corporate staff. Imaged and deployed computers for integration into the company network. Resolved escalated issues by serving as subject matter expert on wide-ranging issues. Helped streamline repair processes and update procedures for support action consistency. Documented known fixes into the company’s knowledge base for future reference.
Desktop Support Technician
Franklin County Children Services, Columbus, Oh
April 2019 - March 2020
Resolved escalated service desk tickets. Tier 2 level support, assisting end users and the help desk team with troubleshooting and resolving complex issues. Oversaw equipment inventory to maintain on-hand availability. Performed installation, maintenance repair for complex internal computer hardware and various software applications. Decommissioned out of warranty equipment. Managed end-user accounts provisioning that use of access was in accordance with company policy.
It Support Specialist
OhioHealth Group, Columbus, Oh
October 2013 - January 2019
Handled service tickets escalated by helpdesk. Analyzed technical problems with high accuracy and attention to detail, identifying issues and provided resolution. Provided assistance with the new implement healthcare software (EPIC). Often worked in a Go-Live environments at multiple OhioHealth facilities, to assist with workflow within the software. Offered new employee training to improve customer satisfaction.
EDUCATION
A+ CERTIFICATION
MYCOMPUTERCAREER.COM / TECHSKILLS - COLUMBUS, OH
2013-2014
BACHELOR OF COMPUTER SCIENCE
CAPITAL UNIVERSITY - COLUMBUS, OH
2010-2012
GENERAL STUDIES
WESTERVILLE NORTH H.S - WESTERVILLE, OH
2002-2006
CERTIFICATIONS
A+ CERTIFICATION [COMPTIA]
CERTIFIED HEWLETT PACKARD TECHNICIAN
CERTIFIED DELL SELF-DISPATCH TECHNICIAN
CERTIFIED MTA: WINDOWS OPERATING SYSTEM FUNDAMENTALS
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