Karmelitta Bethencourt
Talent Spotter, Team Builder
Denham Springs, LA 70726
***********@*****.***
HR Generalist with experience in managing and coordinating human resource functions while facilitating the planning and execution of policies and procedures. Skilled in all aspects of human resource
management, including talent recruitment, training and development, payroll administration, employee
relations, and conflict resolution.
Authorized to work in the US for any employer
Work Experience
Human Resources Generalist
USPS - New Orleans, LA
October 2021 to Present
• Administer compensation and benefit plans
• Assist in talent acquisition and recruitment processes
• Conduct employee onboarding and help organize training & development initiatives
• Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise
• Promote HR programs to create an efficient and conflict-free workplace
• Assist in development and implementation of human resource policies
• Undertake tasks around performance management
• Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates
• Organize quarterly and annual employee performance reviews
• Maintain employee files and records in electronic and paper form
• Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities
• Ensure compliance with labor regulations
Station Manager
USPS
October 2020 to October 2021
• Worked with the leadership team to come up with appropriate budgets
• Used the grocery technique, networking, and the automated system to generate and develop leads to acquire new clients.
• Started deploying a new health solution for staff training development, which resulted in methodologies.
• Achieved 25% system uptime in production by implementing input.
• Reviewed performance data, including financial, sales, and activity reports, to monitor and measure productivity, goal progress, and activity levels.
• Improved staff members’ performance and efficiency by 15% by synthesize. Operations Supervisor
USPS - New Orleans, LA
June 2019 to September 2020
• Identifying and correcting physical hazards,
• Investigating and reporting accidents.
• Developing job safety analyses.
• Maintained effective control cost for carriers and clerks.
• Budgeted hours of carriers and clerks making sure no penalty overtime was being used.
• Maintained a healthy and professional relationship with all employees. City Carrier
USPS
February 2015 to June 2019
• Responsible for delivering and receiving mail from residents and businesses.
• Traveled by foot, or postal vehicle.
• Organized mail by address and delivering parcels and envelopes to the correct addresses. PSE Clerk
USPS
December 2012 to February 2015
• Performed a variety of clerk duties required to process mail using automated mail processing equipment or manual methods of sorting and distribution.
Education
Bachelor's in Business Marketing
Delgado Community College - New Orleans, LA
August 2013 to May 2017
Skills
• Leadership
Organizational Behavior
Effective Communication
Empathy and Compassion
Conflict Resolution
Ability to Navigate
Problem Solving
Time and Priority Management
Collaboration.
Confidence
Activities
• Employee Evaluation
• Interviewing
• Budgeting
• Recruiting
• Payroll
• Human Resources
• Team Management
• Administrative Experience
• Office Management
• Management
• Financial Report Writing
• Supervising Experience
• Logistics
• Employment & labor law (10+ years)
• Computer literacy (10+ years)
• Data analytics (10+ years)
• Direct sales (8 years)
• Payroll (7 years)
• Human resources (3 years)
• Analysis skills (5 years)
• Filing
• Customer service
• Microsoft Outlook
• Communication skills
• Data entry
• Microsoft Office
• English
• Product management
• Program management
• B2B sales
• Employee relations
• Time management
• Negotiation
• ServiceNow
• Operations Management
• Business Development
• Process Improvement
• Computer Networking
• Strategic Planning
• Financial Analysis
Awards
EAward
April 2022
Being in attendance for 3 snowstorms
Certifications and Licenses
Chartered Financial Analyst (CFA)
Present
Driver's License
Groups
MSR
Present
Mentor for future supervisors and Post Masters of Usps