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Data Entry Customer Service

Pittsburg, CA
October 26, 2022

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James Choice

Purchasing Agent - Buyer

Pittsburg, California, United States



July 2021-April 2022

Production Associate


Livermore, California, United States

Sorted and prepared packages for delivery

January 2014-June 2021

Purchasing Agent - Buyer

Old Republic Home Protection

San Ramon, California, United States

Purchased HVAC parts and equipment for repair or replacement over covered equipment September 2011-June 2013

Lead First Responder/Scheduler

Certified Restoration and Dry Cleaning

Concord, California, United States

Duties were to drive to various locations in Bay Area in response to different types of home disasters (fire, water, asbestos, mold, etc); communicate restoration process to homeowner; assess textiles to determine what is restorable; remove all textiles from home in bags and provide detailed inventory sheets listing every item taken; remove any valances, curtains, cornice boards for cleaning; if home built before 1980, put on protective gear and gather air samples for asbestos testing; safely gather and bag all textiles that have possible exposure to asbestos; transport all items to warehouse for processing; deliver clothing once restoration is complete; rehang any curtains, valances or cornice boards that were removed; in constant communication with other restoration companies, insurance adjusters and hometowns during entire process. May 2004-August 2011

Call Processor/Customer Service

R.W. Lynch Company, Inc

San Ramon, California, United States

Duties included taking incoming calls from clients needing to speak to personal injury attorneys; input caller's information into the database and disseminate information to various attorneys throughout the United States; provided callers with general company and program information. February 2003-May 2004

Claims Coordinator

California State Automobile Association

Walnut Creek, California, United States

Responsible for handling claims from open to close, setting up repairs, assigning field inspectors to inspect vehicle damage, determining liability of claims, making payments for repairs; corresponding with adverse insurance companies regarding liability, repairs and advising companies and attorneys of injuries and other pertinent information. Request and examine police reports; data entry, heavy phones, filing, faxing and emailing information to insured clients, adverse insurance carriers. October 2002-March 2003


Imperial Collection Services

Concord, California, United States

Duties included taking inbound calls from delinquent debtors, arranged payment options, provided detailed information on specified accounts; input detailed conversation notes on each account; required to make outbound calls on delinquent accounts daily; heavy customer service in a call center environment and data entry

March 2002-October 2002

Customer Service Rep


Concord, California, United States

Responsibilities included servicing of general accounts incoming and outbound calls (billing inquires, payoffs, interest rates, delinquencies). Identify and provide necessary materials depending upon customer needs. Update internal database with current and accurate information. March 2000-August 2002

Customer Service Rep

Primis, Inc

Pleasanton, California, United States

Responsibilities included: Data entry, customer service, invoicing and filing. Trouble shoot open orders report for multiple clients. Provide status on all unassigned orders; answering all incoming phone calls in a timely fashion, update each client database with current information, follow up with clients regarding special requests. EDUCATION



Galileo High School

San Francisco, California, United States


Data Entry Filing Customer Service Oriented Customer Service Heavy Phones Incoming Calls Billing Collection Invoicing Processor Faxing Asbestos Warranty Plumbing HVAC Inventory Settlements Database Quality Assurance Call Center Environment Outbound Calls Claims Payments Liability Delinquent Accounts Retail Sales


English - Intermediate

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