Automation Clerk Data Entry

THELMA CALHOUN

***.*****@*****.*** / H: 404-***-****

** ******* *****, *********, ** 30016

SUMMARY

Diligent Office Automation Clerk possessing 21years of hands-on experience in performing front office duties, including answering phones and paying bills. Creative problem-solver with outstanding critical thinking abilities. Adept at filing expense reports, managing calendars, and scheduling meetings. Capable of taking the initiative to help others.

Customer Service Representative: Help customer with complaints and questions, Give customers product information and services, take orders and processing returns, help customers understand the inquiries

SKILLS

Approachable

Staff training

Calm under pressure

Georgia regulatory compliance

Accurate record keeping

Reliable

Salary structure/compensation analysis

Basic clerical knowledge +

EXPERIENCE

Office Assistant / Data entry/ Customer Service New York State Insurance Fund - New York, NY 02/1983 - 04/2004

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Designed electronic file systems and maintained electronic and paper files.

Automated office operations, managing client correspondence, record tracking and data communications.

Dispersed incoming mail to correct recipients throughout the office.

Tracked office stock and maintained inventory in a neat and organized fashion.

Answered approximately 20-25 phone calls daily and pleasantly welcomed visitors to the office.

Maintained business records by updating customer information.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Redirection high school - Brooklyn, NY 1975 High School Diploma,Medical Coding and Billing Certificate – Ashworth College, Norcross, Ga 2020

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