LPS IV
Resume:
MERCEDES COLEMAN
**** ********** ****** **, ***** Heights, TX 75154
*****************@*****.***
Professional Summary:
Highly experienced Customer Service professional. Able to handle various situations in a fast paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral, and written communications. Comfortable interacting with all levels of the organization and public. Excellent problem solving skills. Able to make decisions independently and quickly with minimum escalations.
SKILLS & ABILITIES
Microsoft word, Microsoft –Excel, Clear communication skills aimed at effectively understanding customer’s problems, Functional ability to positive language to create happy customers, and Attentiveness
EXPERIENCE
License Permit Specialist IV, TX DPS
Scheduling, conducting, scoring, and reporting knowledge and skills examinations to evaluate the skills and driving ability of applicants, use system c-stims to enter applicant’s scores, Issue DL of applicant if test is passed, etc… License Permit Specialist III, TX DPS
Assist with home bounds, Evaluate applicants to see fit for Driver License, Advise applicants how to qualify for license if had any suspensions. Administer comprehensive exams, Train new hires, Examine road test CDL, Inspect motor vehicles, Commercial Trucks, and buses to see for safety before road test, and etc.… October 2019-
Present
Jan 01 2018-October
2019
CSR II, TX DPS
Help and assist customers with driver license Id’s. document and gather important info, road test examiner, clerical work, answer questions pertaining to driver license Id’s, Administer written exams through Auto Test, Process renewals, duplicates, originals, CDL license, and etc.…
Road Side Assistance, AAA Headquarters
24/7 Service of inbound calls for road side assistance and other service requests from client’s customer’s and/or client account representatives for assistance with items such as a vehicle won’t start, flat tire, keys locked in car, and had to map out customers location to locate
Blue Cross Blue Shield of MI, Dialog Direct
Payment specialist, Process claims, explain insurance benefits/cost share info for members, customer service for small businesses group and individual insurance, May 2016-Jan 01
2018
August 2015- May
2016
February 2014-August
2015
MERCEDES COLEMAN
2500 Whispering Breeze Ln, Glenn Heights, TX 75154
*****************@*****.***
2
Process worksheets, prescription coverage, update or add notes regarding member or person calling into account, explanation of Benefits, and etc... EDUCATION
Diploma, Duncanville, TX, Duncanville HS 2009
Dallas, TX, Mountain View College 2010
ACHIEVEMENTS
CCKE, CCE, BCDE CERTIFIED
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