Customer Service Advisor

SALEEM K

Mobile: +91-999*******

Email: ***************@*****.***

OBJECTIVE

To pursue a career with an innovative, globally respected organization, playing an active role in technical and management tasks and helping it to achieve its business goals.

BRIEF OVERVIEW

Diploma in automobile Engg. from E I C T Poly technic College of Engineering affiliated to University of chennai,

Five year experince as technician in APCO TATA MANJERI.

One year experience as service advisor in ERAM MOTORS MANJERI.

Good Analytical and Communication skills.

EDUCATIONAL QUALIFICATIONS

Examination

Passed

Institution

Board/University

Year of Passing

% Marks

DIPLOMA

Erode institute polytechnic college

Anna university

2012

55

SSLC

M E S Mampad

Board of Public Examination, Kerala

2009

60

WORK EXPERIENCES

1.SERVICE ADVISOR

2.TECHNICIAN

APCO AUTOMOBILES Pvt. Ltd, Branch: MANJERI, Malappuram.

ERAM MOTORS Pvt.Ltd, Branch: MANJERI, Malappuram.

COMPANY PROFILE:-

APCO AUTOMOBILES Pvt. Ltd. is an exclusive dealership of globally renowned TATA commercial vehicles with fully integrated 3-S (Sales, Service, and Spares) facilities at North Kerala.

EXECUTIVE SUMMARY:-

1.A well organized and careful listener with genuine interest in solving the customer’s problem possessing rich experience of as automotive service advisor & technician.

2.Excellent in providing customers with advice pertaining to the upkeep and care of their vehicles.

3.Proficient in dealership service shop and serves as the liaison between the customers and the mechanic.

4.Skilled in bringing a wealth of technical and mechanical experience to the job as well as customer service skills.

5.Proficient in routine auto maintenance work estimate and troubleshooting.

6.Well versed with the mechanism of a vehicle.

7.Ensure profitability of the service department by attaining service department financial objectives and achieve service absorption.

8.Monitor and take corrective actions based on the Workshop Monthly Performance report.

TECHNICAL KNOWLEDGE

Automobile : Automobile engineering - Auto Ancillary, Vehicles Technical Information, Customer Satisfaction, Service Marketing, Warranty terms and conditions, Service Schedules.

.

Softwares : MS Office 2010 (MS Word, MS Excel,

MS Power Point).

PERSONAL QUALITIES

Genuine interest in solving customer's problems.

Pleasant personality, excellent presentation and communication skills in verbal and written both.

Strong client facing skills. Building trust and valuable working relationship with teams.

Understanding the priorities and needs of the Organization and adapting to the changing requirements.

Positive attitude helps in taking feedback – including constructive criticism.

Analytical and critical thinker.

Willingness to learn.

Persuasive.

LINGUISTIC PROFICIENCY

Read Write Speak

English

Hindi

Malayalam

Arabic

Tamil

PERSONAL DETAILS

Name : SALEEM.K

Date of Birth : 15-08-1993

Age and sex : 25 years, male

Marital status : Single

Nationality : Indian

Father’s name : Abdul kader.k

Address : Kanhirala(H)

Mampad(P.O)Tana

Malappuram DT

Kerala - 676542

Phone No : +91-999*******

Mail ID : ******************@*****.***

Hobbies : Travelling, Music, Driving, Swimming.

DECLARATION

I hereby declare that all the information furnished above is true to the best of my knowledge.

Date: 02/11/2018 Place: MAMPAD.

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