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Service Representative CSR (Remote)

Location:
San Diego, CA
Posted:
October 25, 2022

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Resume:

WORK HISTORY

Head of Admissions & Marketing

International School of Nanshan Shenzhen (China)

August 2020 to July 2021

Promoted internally. Responsible for creating

methodologies and guidelines that helped drive all aspects of admissions, recruitment, retention, financial aid, and directing the admissions process from inquiry through enrollment to grow ISNS' student population. with mission aligned quality students and families. Established and maintained positive relationships with all key customers to ensure their concerns and highlights were acknowledged and addressed in a timely fashion. Head of Marketing

International School of Nanshan Shenzhen (China)

August 2018 to August 2020

Responsible for creating methodologies and and guidelines that helped drive all aspects of marketing including branding, public relations, student recruitment, retention, internal and external communications via social media, website, and printed materials along with paid and partner advertisements maintain and grow ISNS' student

population.

Experience using Google Analytics to optimize website performance and Wagtail Content Management System

for all website content.

Researched, developed, executed and analyzed market information, marketing plans, reports, statistics and budgets.

EDUCATIONAL BACKGROUND

SUNY Buffalo

Buffalo, New York

Master of Science Degree

Focus on International Education

2018

Point Loma Nazarene University

Point Loma, California

Bachelor of Arts Degree

Majored in Political Science

2005

ABOUT ME

I am a relationship-driven and growth-

minded professional. I understand the

value of being self-motivated in the

pursuit of helping others and achieving

goals. My experience in admissions and

marketing in the international education

industry has equipped me with the skills

and knowledge to create procedures and

systems that consistently produce

positive customer experiences and

overall care.

SKILLS & PROFICIENCIES

10+ years in international education with a great

focus on customer experience

Adaptive, flexible, and creative leader and team

player

Excellent organizational, time-management and

trouble-shooting skills

Strong writing and communication skills

Able to multi-task and meet deadlines in a high-

stress, fast-paced, low-resource work environment

Demonstrated positive and resilient character

619-***-****

Ron Mona ads6vh@r.postjobfree.com

7220 Park Ridge Apt 202

San Diego, CA 92120

WORK HISTORY (CONT)

Assistant Director of Admissions

Concordia International School Shanghai (China)

August 2014 to July 2018

Promoted internally. Coordinated with school parent groups to provide a tailored experience for potential and new families, performed all English tours, and maintained communication with all potential families through a detailed and timely email campaign. Consistently worked on improving potential and current family experiences with the admissions process and office.

Corporate Relations & Alumni

Concordia International School Shanghai (China)

January 2013 to July 2014

Executed annual fundraising event for over 300+

attendees with a $155,000 budget; recruited, managed, and supervised 30+ volunteer staff for this one event; maintained and nurtured business relationships with the community, the school parent group, and teacher

community.

Managed alumni relationships and media channels to foster community through Facebook, emails, annual e- zines, etc.

Director, Family Care Department

Community Center Shanghai (China)

September 2008 to September 2013

Coordinated with 13 international schools, community groups, and parents to execute 5-7 annual community events addressing teen social issues that were important to the international community; executed annual

fundraising events for over 375 attendees; recruited, managed, and supervised 60 volunteers.

TOP 10 CLIFTON STRENGTHS

Developer

Harmony

Restorative

Positivity

Empathy

Consistency

Includer

Connectedness

Belief

Adaptability

Ron Mona

7220 Park Ridge Apt 202

San Diego, CA 92120

619-***-****

ads6vh@r.postjobfree.com

INTERESTS & HOBBIES

Physical fitness

Being an engaged daddy to four girls

Self-Development Enthusiast

Music

Traveling

Learning Spanish

Cooking

PERSONAL BACKGROUND

Born in Samoa

U.S. Citizen

Oldest of 5 siblings and California raised



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