Service Representative CSR (Remote)
Resume:
WORK HISTORY
Head of Admissions & Marketing
International School of Nanshan Shenzhen (China)
August 2020 to July 2021
Promoted internally. Responsible for creating
methodologies and guidelines that helped drive all aspects of admissions, recruitment, retention, financial aid, and directing the admissions process from inquiry through enrollment to grow ISNS' student population. with mission aligned quality students and families. Established and maintained positive relationships with all key customers to ensure their concerns and highlights were acknowledged and addressed in a timely fashion. Head of Marketing
International School of Nanshan Shenzhen (China)
August 2018 to August 2020
Responsible for creating methodologies and and guidelines that helped drive all aspects of marketing including branding, public relations, student recruitment, retention, internal and external communications via social media, website, and printed materials along with paid and partner advertisements maintain and grow ISNS' student
population.
Experience using Google Analytics to optimize website performance and Wagtail Content Management System
for all website content.
Researched, developed, executed and analyzed market information, marketing plans, reports, statistics and budgets.
EDUCATIONAL BACKGROUND
SUNY Buffalo
Buffalo, New York
Master of Science Degree
Focus on International Education
2018
Point Loma Nazarene University
Point Loma, California
Bachelor of Arts Degree
Majored in Political Science
2005
ABOUT ME
I am a relationship-driven and growth-
minded professional. I understand the
value of being self-motivated in the
pursuit of helping others and achieving
goals. My experience in admissions and
marketing in the international education
industry has equipped me with the skills
and knowledge to create procedures and
systems that consistently produce
positive customer experiences and
overall care.
SKILLS & PROFICIENCIES
10+ years in international education with a great
focus on customer experience
Adaptive, flexible, and creative leader and team
player
Excellent organizational, time-management and
trouble-shooting skills
Strong writing and communication skills
Able to multi-task and meet deadlines in a high-
stress, fast-paced, low-resource work environment
Demonstrated positive and resilient character
Ron Mona ***.****@*****.***
7220 Park Ridge Apt 202
San Diego, CA 92120
WORK HISTORY (CONT)
Assistant Director of Admissions
Concordia International School Shanghai (China)
August 2014 to July 2018
Promoted internally. Coordinated with school parent groups to provide a tailored experience for potential and new families, performed all English tours, and maintained communication with all potential families through a detailed and timely email campaign. Consistently worked on improving potential and current family experiences with the admissions process and office.
Corporate Relations & Alumni
Concordia International School Shanghai (China)
January 2013 to July 2014
Executed annual fundraising event for over 300+
attendees with a $155,000 budget; recruited, managed, and supervised 30+ volunteer staff for this one event; maintained and nurtured business relationships with the community, the school parent group, and teacher
community.
Managed alumni relationships and media channels to foster community through Facebook, emails, annual e- zines, etc.
Director, Family Care Department
Community Center Shanghai (China)
September 2008 to September 2013
Coordinated with 13 international schools, community groups, and parents to execute 5-7 annual community events addressing teen social issues that were important to the international community; executed annual
fundraising events for over 375 attendees; recruited, managed, and supervised 60 volunteers.
TOP 10 CLIFTON STRENGTHS
Developer
Harmony
Restorative
Positivity
Empathy
Consistency
Includer
Connectedness
Belief
Adaptability
Ron Mona
7220 Park Ridge Apt 202
San Diego, CA 92120
***.****@*****.***
INTERESTS & HOBBIES
Physical fitness
Being an engaged daddy to four girls
Self-Development Enthusiast
Music
Traveling
Learning Spanish
Cooking
PERSONAL BACKGROUND
Born in Samoa
U.S. Citizen
Oldest of 5 siblings and California raised
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