Customer Service Store Manager
Resume:
Cierra Gray
************@*****.***
Dedicated and engaging customer service professional with 4+ years responding toa
variety of customer inquiries. Trained in conflict resolution and communication.
Expertise in offering the highest level of customer service by leveraging
interpersonal skills. A dynamic leader that can identify talent, manage ateam, and
produce innovative and creative ideas.
EMPLOYMENT HISTORY
Car Detailer - Drivetime Used Cars
October 2021 - February 2022
e Vacuumed interior, cleaned upholster, rugs and other surfaces and added
air freshener to interior of vehicle.
e Used steam cleaning equipment to remove dirt from engine and engine
compartment.
e Applied wax to auto body, wiped and buffed surfaces to prevent oxidation.
e Worked successfully with diverse group of coworkers to accomplish
company goals and address issues related to our products and service.
Car Detailer - Dent Wizard
May 2021 - October 2021
e Waxed exterior of vehicles, removed compound with soft cloth and buffed
to brilliant shine.
e Used to steam cleaning equipment to remove dirt from engine and engine
compartment.
Vacuumed interio, cleaned upholster, rugs and other surfaces and added
air freshener to interior of vehicle.
© Verified attachment of proper stickers and plates to establish status of
vehicle.
Picker/Sorter - Amazon
May 2021 - October 2021
e Picked products from designated locations using various tools and
transferred to appropriate areas of further processing.
Selected products and items from shelves and pallets for customer
orders.
e Packaged fragile items with protective padding to prevent damages during
shipments.
e Assisted in picking and loading process as required by business needs by
efficiently picking and assembling orders.
Store Manager - Five Below
October 2019 - September 2020
© Delievered excellent customer service and adhered to standard practices
to maximize sales and minimize shrinkage.
e Processed daily paperwork, balanced register drawers, produced staffing
schedules and prepared deposits.
® Generated repeat business by responding to customer concerns with
friendly and knowledgeable service.
e Trained and mentored associates to teach daily tasks and procedures.
® Maintained stockroom condition to preserve product quality.
EDUCATION
Butler High School
June 2019
AREAS OF EXPERTISE
Client relationship management
Conflict resolution
Staff development
Record-keeping
Cash drawer balancing
Analytical/Critical thinking
REFERENCES
Shaq Clarke
Housing and supporting services
Timeoutyouth
*******@************.***
Keziah Capers
Professional Baker
Amelie’s Bakery
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