Service Representative Customer

Isiwat Adekoya

Hardworking … Passionate … Eager to Learn

Richmood, TX 347-***-**** **************@*****.*** Profile

Experienced Marketing Analyst with 3+ years of Knowledge. Equipped with excellent communication and interpersonal skills. Over five years of customer service experience. Along with the development of a strong background in analytics and leadership including but not limited to a strong understanding of different market sectors. \

Education

The State University Of New York At Plattsburgh Plattsburgh, NY Bachelor of Arts in Communication Studies 2018 - 2022

● President of Activity coordination board

● Event Planner of National Association of Black Journalist Association Certifications

● Scrum Master

● Google Analytics

● Fundamentals of digital Marketing

Experience

Asiri LLC, New York, US December 2020 - Current

Marketing Analyst/ Sales Manager

● Identified areas of improvement through customer data to help improve profit.

● Assisted with handling complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution.

● Exceeded growth targets every quarter by an average of 24%.

● Managed email database of over 5,000 contacts and distributed weekly email blasts.

● Developed social media content for the company blog, Facebook, Twitter, and Instagram. Zales, Champlain Mall, New York,US October 2018 - March 2020 Sales/Customer service representative

● Increased the branch's customer service score from 79% to 85% in three months.

● Maintained positive relationships with the company's existing accounts while building relationships to foster new business.

● Memorized the entire line of company products and services, including prices and special discounts.

● Resolved guest complaints promptly and professionally. Global Reinforcements, New York, US September 2018 - March 2020 Collection Agent/Customer service representative

● Negotiate payments on past due accounts, as well as plans to ensure payments are made.

● Documented all collection attempts accurately and truthfully.

● Addressed discrepancies and processed credits and refunds. Internship

Senator Jose Peralta, NY, US October 2017 - April 2018 Intern

● Used Excel and other software to track clients and differentiate prospects from leads.

● Made constituent calls and sent letters to community members.

● Updated and informed ambassadors on ongoing events. Technical SkillsMS Office: Word, Excel, Powerpoint, Digital Marketing, Computer proficiency,outlook,Visio, Sprint planning, scrum mythology.

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