Center Associate Customer Service
Resume:
**************@*****.***
ANGELA LOOS
Skills/Assets
Experience
I am a responsible and dependable person with a friendly positive attitude. I learn quickly and have excellent people skills.
- Excellent time management
Accurate typist 60+ WPM.
Excellent customer service skills.
Proficient in Microsoft Office, some quickbooks.
People friendly
Detailed
Flexible
From January, 2021-present.
Self employed artist
● Muralist
● Research local art shows and events
● Responsible for receiving and coordinating event requests.
● Book spots in shows
● Responsible for tracking business expenses
Dish Network
Retention and Sales agent- March 2020 to August 2020
● Responsible for taking inbound calls from current customers looking to have their services disconnected.
● Inbound calls from customers hoping to lower their bill by receiving preferred pricing and offers
● Dissected, reviewed, explained customer billing statements
● Took payment on accounts.
● Right sized television programming to best fit customer's needs. Uber
Diamond Support Agent
August 7th 2018- August 15th 2019
● Answered High volume incoming calls from the top 3% of Uber driver partners providing top tier
diamond level customer service for many different
issues and concerns.
Central Arizona Painting, Inc.
Administrative Assistant – May, 2017- July 2018
● Assistant to owner for various construction bookkeeping.
● Quickbooks reconciling/data entry.
● Filing, answered phones, clerical duties
● Booked travel accommodations and event venues
● Responsible for receiving and coordinating bid
requests
● Assist with tracking business related costs and
preparing monthly report
Uber
Customer Service Representative/Account security and risk-November 2016-April 2017
● Responsible for responding to support requests from both riders and drivers.
● Investigated reports of fraudulent activity including stolen credit cards, account takeovers,Pricer/driver Collusion and much more.
● Processed refunds, account bans, and secured accounts.
● Top performer in the department in metrics such as contacts per hour, customer satisfaction and quality audits.
Lincoln Heritage Life Insurance
Call center associate; April 2014 - December 2015
● Answered a high volume of incoming call in a friendly and professional manner from customers as well as agents.
● Professionally dealt with upset customers. Ensured that appropriate changes were made to resolve customer’s concerns.
● Reviewed returned mail and followed up as needed.
● Set up payments by phone. Verified credit card information in Nelix.
● Recognized by customers and management for excellence in customer service and professionalism
Cigna Health Care
Patient Service Specialist – January 2005-March 2006
● Front office Medical Receptionist. Answered Phones, assisted customers, collected payments, and various customer service duties.
● Data entry, filing, coding, and multiple clerical items.
● Specialized in insurance referrals. Dealt with insurance companies and set up appointments.
● Worked in urgent care at a very fast pace. Upheld positive and kind attitude.
● Worked in pediatric department.
Salt River Project
Customer Service Representative/Call center – January 2002-September 2002
Friendly and pleasant customer relations in person and by telephone, providing the information requested and taking connect/disconnect orders.
Professionally dealt with upset customers. Ensured that appropriate changes were made to resolve customer’s problems.
Processed credit cards and check payments for deposits. Verified credit scores.
Excellent periodic reviews of recorded calls.
Arizona Public Service
Business Office Associate – May 2001-October 2001
Quickly promoted from call center to business office associate due to my personality and ability to deal professionally with customers face-to-face.
Processed payments for deposits and bills, verified credit scores, taking connect/disconnect orders. Completed banking transactions.
Trustworthy and always balanced cash drawer at the end of each day.
Customer service agent.
Mail sorting, filing, copying.
Delivered messages and ran errands.
Education Scottsdale Community College
Full ride athletic scholarship to SCC.
General Studies.
Mayer High School
Academic Athletic Scholar
3.8 GPA
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