Eve Baggs
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Customer Service Pre-School Teacher Office Administration Data Entry
Personable and resourceful Customer Service professional with 10+ years’ experience supporting organizations in finance and education fields. Excellent communication and problem solving skills in working with parents, teachers, staff members, vendors and visitors. Comfortable working with customers in person, on the phone or internet. CPR certified. Core strengths include:
Collaborative; used to working in a team environment
Friendly; approachable with experience as a receptionist greeting visitors and vendors
Hard-working, reliable with fast typing at 65 wpm and data entry experience
Trusted; managed daily security duties and monitored cameras to ensure safety of building and employees
Skill Certification:
ABA Customer Service Rep. Aug. 2019 MS Excel June 2019
ABA Supervisor/Team Lead June 2022 MS Word Aug. 2021
ABA Universal Banker Dec. 2020 MS Access Jan. 2020
MS Power Point Jan. 2019 Developing others Jan. 2019
PROFESSIONAL EXPERIENCE
Heartland Financial USA, Dubuque IA 8/2016-3/1/2022 Switchboard Operator Administrative Assistant Customer Service
Answered and transferred calls, greeted visitors and managed the front desk. Monitored surveillance cameras and made sure facility was secured each night.
Sedona Staffing, Dubuque IA at Carnegie Stout Public Library 7/2014-8/2016
Administrative Assistant
Combined pdf files of the Telegraph Herald for the library.
Hirshbach Motor Lines
Administrative Assistant Data Entry
Cataloged and filed Trucking Logs
Dubuque Community YMCA, Dubuque IA 10/2011-5/2012
Assistant Teacher
Assisted teachers in the classroom with activities. Collaborated and constructed lesson plans and art activities. Observed children before and after school, completing required documentation. Communicated with parents and assisted in solving issues as they arose.
Bright Horizon Family Solution, San Jose, CA 6/2006 -10/2009
Pre-K Teacher
Covered for teachers at 2 preschools. Worked with children 3-5 years old. Created lessons and activities to enhance cognitive, fine motor, large motor, letter and color recognition and social emotional skills.
Covered in toddler and infant rooms during breaks and teacher illness.
CPR Certification and pediatric first aid knowledge and experience.
Eve Baggs
**********@*****.***
References
Tiffany Willenbring ( Manager coworker)
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Garry Lowery (coworker)
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Kraig Port (coworker)
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Kenzie Shambow (coworker)
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Heather Purman