Customer Service Collections Representative

Chaka Atwater

Phone: 312-***-****

Email: ************@*****.***

Recruiter September 2015- Present Northbridge Staffing

• Searched for candidates that were in the Logistics/Warehouse/Construction fields to match for the proper assignments.

• Conducted interviews in person, over the phone and via Zoom, Skype, Google Meet etc as well as prepare offer letters.

• In addition to hiring 33 people across 10 industries, I also reduced the average number to hire days by 7 due to consistent communication across professional channels, like LinkedIn, Indeed, etc.

Education Representative February 2010-August 2015 Myfootpath LLC Chicago, IL.

• Consult prospective students on educational opportunities that are essential for growth in their current field or provide training for a new profession.

• Expertise over the curriculum and answer students’ questions with integrity even if they decide not to pursue schools associated with the organization.

• Train new employees on how to properly engage students, instruct employees on how to operate technology at the business and provide excellent customer service to them. Collections Representative January 2008- December 2009 Americall Group Inc

• Contact debtors about student loans and/or credit card debts and attempt to recover funds from them.

• Train new employees on the proper protocol to engage debtors and how to handle aggressive consumers.

SKILL SUMMARY:

EDUCATION:

Southern Illinois University – Carbondale, Carbondale IL Bachelor of Science

Major: Theological Studies

Chaka Atwater

Phone: 312-***-****

Email: ************@*****.***

Certifications: Life License 2020

• Licensed in IL

Computer and Graphic Design Skills

• Strong familiarity with desktop and notebook computer hardware and software, including the most current PC and Mac operating systems. Proficient in the following software: CRM software such as Five9 and Convoso.

o Microsoft Office: Excel, Outlook, Power Point, Word, Suite o Adobe: Photoshop, Illustrator, InDesign; Macromedia: Dreamweaver, Flash Customer Service Skills: Proficient in making the consumer’s needs a top priority. I'll ensure the satisfaction of the client to the best of my ability by being professional, knowledgeable, and courtesy to the best of my ability.

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