Customer Service Assistant Manager
Resume:
ALTROVISE
JENKINS
***********@*****.***
Dallas, Tx 75287
SKILLS
Staff management
Recruiting and interviewing
Customer service
Financial management
Staff training and development
Excellent communication skills
Computer literate
Goal-oriented
Strong work ethic
Community service
EDUCATION
Our Lady of The Lake University
San Antonio, TX • 2022
Master of Applied Science: Social Work
Wiley College
Marshall, TX • 2013
Bachelor of Business Administration: Business Administration and Management
Southern University at Shreveport
Shreveport, LA • 2004
Associate of Applied Science: Accounting
PROFESSIONAL SUMMARY
Multi-tasking, well-known for creating positive environments where employees can thrive and succeed. Detailed and fast-paced team player. Pursuing a new role where hard work and dedication will be highly valued—with eleven years of managerial experience in a retail setting. Areas of expertise include sales, recruiting, and people management. Punctual retail sales professional focused on exceeding expectations and building customer loyalty: flexible schedule and strong mathematical aptitude.
WORK HISTORY
SPECTRUM-BILLING REP 1
IRVING, TX 05/2022-PRESENT
Communicate issues and inefficiencies to create strategies to exceed data effectively with customers billing
Maintain effective customer service by fixing service requests quickly to increase overall inbound customer service calls.
Maintain weekly tracking reports to support the operational enhancement for billing and call handle time.
GDIT-Data Tech1(Remote)
Shreveport, La. 02/2021-05/2022
Communicate issues and inefficiencies to create strategies to exceed data effectively.
Maintain effective customer service by fixing service requests quickly to increase overall customer service calls both inbound/outbound.
Maintain weekly tracking reports to support the operational enhancement for applicants.
Circle K - Assistant Manager
Shreveport, La• 01/2010 -02/2021
Communicated issues and inefficiencies with store manager to create strategies and exceed sales objectives.
Created employee schedules to enable all shifts adequate staffing and coverage.
Hired, delegated, and reviewed sales staff performance and provided comprehensive coaching in up-selling, customer service, and time management
Coached employees and trained on handling various aspects of sales, complicated issues, and demanding customers.
Monitored cash intake and deposit records, resulting in increased accuracy and reduction in discrepancies.
Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
Engaged sales staff to cross-sell complementary products and services to customers.
Union National Life Insurance - Sales Agent
Shreveport, Louisiana • 05/2010 - 10/2012
Calculated sales commission for the sales team of 20+ reps.
Consistently hit and exceeded sales goals by 20%.
Maintained effective customer service by fixing service requests quickly to increase overall sales by 40%.
Maintained weekly sales tracking and leadership reports to support the operational enhancement and implement corrective actions.
Boosted sales numbers with proactive account servicing and dynamic relationship-building.
Managed 50+ accounts by reviewing and mitigating discrepancies and collaborating with account holders.
Mini Miracles Childcare Center - Teacher
Shreveport, Louisiana • 07/2007 - 05/2010
Pursued professional development continually by attending educational conferences and teacher training workshops.
Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.
Developed and deepened relationships with students, family members, and faculty to promote optimal student learning environments.
Observed and evaluated students' performance, behavior, social development, and physical health.
Drafted lesson plans and submitted them for review and feedback.
Administered assessments to determine each student's specific educational and social needs.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Chase Bank - Vault Teller
Shreveport, Louisiana • 05/2005 - 07/2008
Managed the bank's vault, in the custody of over $300,000.00 weekly.
Maintained friendly and professional customer interactions.
Performed general teller duties, including handling the drive-thru line, handling cash, balancing cash drawers, performing loan payments, issuing cashier's checks and money orders, checking account information, and managing the indoor bar.
Maintained, organized, and stocked the teller window areas.
Provided a high level of customer service through a friendly approach, strong professionalism, and timely assistance with customer transactions.
Properly processed deposits, withdrawals, and payments for an average of 30 customers daily.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Internships:
Project Celebration Inc. (PCI)
Assisted with survivor women and children of domestic violence and sexual assault.
The Hub Ministries
Assisted women and teen survivors and potential victims of sex trafficking and prostitution.
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