Dedicated customer service professional with knowledge of servics.

SHULONDA WEBBER

West Point, United States ***** · 773-***-****

***********@*****.***

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

WORK HISTORY

oCUSTOMER SERVICE REPRESENATIVE 08/2019 TO 01/2022

Conduent-Remote/ Columbus, mS

Recommended products to customers, thoroughly explaining details.

Answered constant flow of customer calls with minimal wait times.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Responded to customer requests for products, services and company information.

oCLAIMS REPRESENATITVE 05/2018 TO 07/2019

DYNAMICS EXPERT –REMOTE/ FORT LAUDERDALE, FL

Examined reports, accounts and evidence to determine integrity and accuracy of information.

Interviewed policyholders to verify information and obtain additional details.

Followed up with customers on unresolved existing policies.

oCUSTOMER SERVICE REPRESNTATIVE 01/2016 TO 06/2018

SITEL-REMOTE/ STARKVILLE, MS

Provided primary customer support to internal and external customers.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Communicated with vendors regarding backorder availability, future inventory and special orders.

oCUSTOMER SERVICE REPRESNATITVE 01/2015 TO 02/2016

AMAZON-REMOTE/ COLUMBUS, MS

Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

EDUCATION

HIGH SCHOOL DIPLOMA 1998

PERCY L. JULIAN, CHICAGO,IL

COLLEGE DIPLOMA PENDING 2001

ALABAMA STATE UNIVERSITY, MONTGOMERY, AL

SKILLS

Efficient and Detail-Oriented

Issue and Complaint Resolution

Order and Refund Processing

Verbal and Written Communication

Calm and Professional Under Pressure

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