Service Representative Customer
Resume:
Roberta (Bobbie) Thomas
Wichita, KS. 67216
Phone: 316-***-****
E-mail: ************@*****.***
Work History:
Customer Service Representative
Faneuil September 29 2017 to Current
Licensed Health Insurance Agent for State of Kansas
Worked as a Sales Agent for Blue Medicare Advantage in the State of Kansas.
Explained insurance plans available and enrolled customers into the different plans available.
Assisted in answering benefit questions on the plans, and assisting with getting members transferred to Customer Service to assist on their plans after they were enrolled.
Working as a Data Entry Customer Service Representative
Helping customers to create their accounts, with their applications for healthcare and directing them to the proper account specialists when needed.
Life Insurance Sales Agent
Convergys May 29 2016 to Sept 2017
Working as a Licensed Life Insurance Agent for Colonial Penn
Call leads and talk to them about their life insurance needs.
Help clients set up their life insurance policys and mail them out.
Help clients start their policy the same day by taking payment over the phone and
voice authorized recorded.
House Keeping / Laundry
Heartsworth Nursing and Rehab Center. March 2014 to February 2016
Clean resident’s rooms the hallways and common areas
Do the resident’s laundry and delivery back to their rooms.
Help residents with things they need like water, or the nurse call button.
Refilling laundry chemicals and cleaning supplies as needed. Cleaning floors and hallways using floor machine and buffer.
Electronics Sales Assoc.
Cashier
Wal-Mart Supercenter April 2013 to August 2013
Help Customers with their electronics purchases, ring up Customers purchases,
Stock shelves, set modules, zone dept.
Assist Customers with finding items that might not be in my department
Receptionist/ Scheduler
Ponca City Urgent Care Dec. 2011 to May 2012
Receptionist for Medical Clinic. Answering phones, scheduling appointments for walk-ins and assigned patients. Entering data into computer on patients, verifying eligibility on insurances, checking patient accounts for balances owed, collecting and recording copays.
Pulling patient charts and faxing medical records as needed. Taking phone notes and taking care of referrals, making copies, patient charts, recording daily payments on patient’s accounts, counting cash drawer at the beginning and at the end of the day. Balancing reports at the end of the day.
Housewife August 2007 to December 2011
Patient Account Services
Craig General Hospital, Vinita, OK. October 2006 to August 2007
Working as a collector for the hospital.
Calling Insurance companies to follow up on accounts and claims status.
Updating patient information into computer as to insurance and address changes. Making corrections on account information as needed. Sending collection letters, self-pay letters, and various letters as needed to get information in order for claims to be processed with insurance companies.
Working HMO and BlueCross accounts, fixing, refund request, answering incoming calls, taking payments from patients by phone or in person.
Preparing deposits for financial services department, cafeteria, gift shop, rent, ER, and various other deposits daily. Making change for departments as need.
Lab/ X-Ray Technician
Hillcrest, Pryor, OK. December 2002 to July 2006
Phlebotomist and taking X-Rays as ordered by the Doctors for the medical clinic.
Using laboratory equipment to run numerous test on blood.
Preparing specimens to be sent out to outsource laboratory, logging patients and tests performed into log book.
Stocking of supplies as needed, running controls when required, and ordering test on computers.
Customer Service Representative
Wal-Mart Administration, Bartlesville, OK. September 2001 to December 2001
Temporary 3 month position.
Took inbound calls from Sam’s Club members, helped customers with their memberships.
Answered customer’s questions regarding their orders, e-mail and chat help.
Customer Service Representative
ClientLogic, Bartlesville, OK. September 2000 to July 2001
Took inbound & outbound calls from customers, serviced customers’ accounts, and took care of customers billing and account issues.
Helped resolve customer’s complaints.
Provided quality customer service.
Secretary/ Receptionist
Thomas Computers, Bartlesville, OK. December 1998 to December 2000
Took calls from clients and setup appointments.
Took orders for customized computers and parts.
Setup billing, made deposits and kept company books in order.
Training:
Have worked 3yrs as a Medical Laboratory Technician
2 years with Moots Osteopathic Hospital Pryor, OK.
1 year with Dr. Dejarnette and Dr. Houk Ponca City, OK.
10+ years medical job experience.
15+ year’s customer service experience
15+ years in Hotel guest relations experience
Education:
Vinita High School Graduated with Diploma
Rogers State College
Northern Oklahoma College AAS Business Management/ Accounting Degree
Oklahoma State University
Additional Skills:
Computer skills in Windows 95, 98, 2000,2010, 7, 8, XP, Vista, and 10, Microsoft Office, word, excel.
Typing: 50 wpm,
Office equipment: Printer, copier, calculator.
Processing insurance claims for PPO’s and HMO’s
Licensed Health and Life Insurance Agent
Customer Service Specialist
References:
Jeanine Pearman
Rose Hill, Ks.
Barbara Harris
8445 E Lincoln St
Wichita, Ks 67207
Jean Janda
Park City, KS.
Contact this candidate