Customer Service Assistant Manager

Maheshwari Vijaykumar

Mobile: +91-797*******

Email: **********.**************@*****.***

Profile Summary

I am looking a head to work in a professional, growth-oriented organization, where

I can make sufficient contribution to the success of the organization. Seeking a position that will provide an opportunity to constantly strive to explore, innovate & excel in attaining organizational & individual goals.

Work Experience

1 Organisation : DCB Bank ( Development Credit Bank)

Designation : Assistant manager -2. (Customer Service Executive – Phone

Banking) - Took movement on 16th Sep 2021 From Inbound To

Asset Desk (Loan Call’s) .

Duration : June 2019 till Present.

Place : Malad (W), Mumbai.

• Job Responsibilities

Handling customer queries in inbound calls and email's

Providing first time resolution on call

Solving customer complaint and providing resolution for the same.

Cross selling of insurance and promoting term deposits on call.

Providing resolution of Saving account, Current account and handling loan calls and email’s

Pervious Organizational Experience:

2 Organisation : Food Court International Airport.

. Designation : Cashier.

. Duration : August 2018 to May 2019.

. Place : Andheri (E), Mumbai.

• Job Responsibilities

Maintain accurate cash drawer.

Handel exchanges and refund’s in quick, efficient manner.

Keep the checkout area clean and orderly.

Provide excellent customer service.

Ensure a balance of the register at the end of the shift or working period.

Awards and Achievements

. Achieved award by general manager for completing monthly target, by Food

Court ( International Airport ) Mumbai.

. Achieved award by Mr. Praveen Kutty - Head Retail & SME Banking for

achieving the score Card of Top Individual Performance in - Inbound calling

for the month of November 2020.

Skills

Ability to balance workloads efficiently and also to work in constantly changing

work environment . Extremely good "people skills" Flexible, willing to take on more

responsibility.

Education

1. Ty. Bachelor of commerce ( Banking and insurance) (April-2018) University of Mumbai India.

2. H.S.C passed. ( Feb - 2014) Maharashtra State Board.

3. S.S.C passed. (March-2012) Maharashtra State Board.

Other Educational Qualification

Word, Excel, Power-point & Tally .

Personal Particulars

Date of birth : 24th June 1996.

Marital Status : Unmarried.

Languages Known : Hindi, English, Marathi and Tamil.

Address : Room No-607, Prathana Ekta CHS

Ltd Bhatlane RD, Near Poisar Depo,

Borivali (WEST) MUMBAI-92.

Date :

Place:

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