Customer Service Representative
Resume:
MELLISA
PULLEN
************@*****.***
Chicago, IL 60642
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and trained In skill. Motivated to learn, grow and excel in Industry.
PROFESSIONAL SUMMARY
Skechers - Assistant Manager
Chicago, IL • 10/2010 - 10/2022
Conway - Supervisor
Chicago, IL • 03/2006 - 08/2010
Chicago Graphics inc - Customer Service Representative Chicago, IL • 01/2000 - 04/2007
WORK HISTORY
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
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Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
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Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
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Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
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Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
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• Provided friendly courteous service to all customers. Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
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Maintained compliance with company policies, objectives and communication goals.
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I managed the inventory, placed orders,schedule deliveries and pickups.
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Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
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Answered average of 40+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
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• Scored in top 90% of employees for successful customer support.
• Surpassed sales goals through implementation of effective marketing SKILLS
Very knowledgeable and
enthusiastic about
fashion,excellent problem
solving profound
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Interpersonal,communication
skills,demonstrated ability to
develop relationships with
customers and
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• Coworkers,knowledgeable of
MS Word Excel and high level of
ownership accountability and
initiative, driving
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• Sales and meeting sale goals
• ADDITIONAL INFORMATION
My additional experiences
includes youth mentor,retail
sales rep, store display
associate, personal stylist,data
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Entry,line production,recruiter,
hair and makeup stylist and
beauty consultant to name a few.
I am self-
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Motivated, excellent customer
relations and problem solving
skills.
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• Recruiting and Interviewing
• Product and Service Knowledge
• Shift Coverage
Employee Coaching and
Motivation
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• Shrinkage Prevention
• Sales Monitoring
Performance Tracking and
Evaluations
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• Directing Team Members
• Transaction Monitoring
Wilbur Wright college
Chicago, IL • 1996
High school diploma
Austin Community High School
EDUCATION
strategies.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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Exhibited high energy and professionalism when dealing with clients and staff.
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Met customer call guidelines for service levels, handle time and productivity.
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