Print Manager Customer Service

Giovanni Petruzziello

Address: *** ************ ******, ******, ** 02131 Mail: ********@*****.*** Phone: 781-***-**** LinkedIn: linkedin.com/in/giopetro

PROFESSIONAL SUMMARY

Versatile and highly accomplished leader offering more than 2 decades of exemplary experience in the print industry with a solid background in print and mail logistics focusing on direct mail. Innovative thinker; skilled in transforming concepts into viable print solutions. Track record of implementing, developing, and managing successful projects and solutions, incorporating a wide range of applications and technologies. Proven management skills in streamlining operational efficiency through establishing objectives, determining priorities, effective time management, and fostering cross-functional relationships. Well-versed in mailing regulations and proficient at implementing process improvements to reduce cost and increase revenue. Articulate communicator and analytical problem solver with proven leadership and initiative in managing and motivating teams to accomplish objectives. Genuinely enthusiastic about bringing knowledge of print and curiosity for automation to meet deadlines and client expectations. CORE COMPETENCIES

§ Direct Mail Operations § Database Management & Manipulation § Commercial Printing

§ Project Management § Print & Mail Production & Design § Prepress/Variable Programming

§ Logistics & Postal Affairs

§ Print Management & Quality Control

§ Team Building, Training & Leadership

§ Operations Budgeting/Forecasting

§ Data Processing & Cleansing

§ Excellent Communication

§ Operational & Strategic Planning

§ Cost Savings/Reduction

§ Continuous Process Improvements

WORK EXPERIENCE

THE JOURNEYMAN PRESS, Newburyport, MA July 2020 – Present Mailing Services and Data Manager

§ Oversee the data and mail department through large volume - Time sensitive mail drops. Ensure on-time delivery to various BMEU entries New England-wide.

§ Identify opportunities to improve workflow processes, procedures, and best practices for the department; accountable for completion of all work in conformance with client requirements.

§ Develop and execute leading-edge mail logistics solutions to provide cost-effective, time reduction, and efficient service operations which ensure customer satisfaction.

§ Research and implement new technology and processes to streamline operations. Build productive relationships with USPS and other partners.

§ Perform data cleansing and organization for multichannel variable output. Analyze and organize secure data files for input into multichannel campaigns. Supervise data tracking across nationwide databases for accurate real-time reporting.

§ Determine cost savings in mail sortation to various SCF and NDC locations while facilitating transportation to delivery points.

§ Facilitate full-service incentives to meet customer deadlines at all possible discounts with full service and seamless integration through USPS PostalOne.

§ Manage mailer scorecard to an above 97% accuracy rating through extremely high volume. Manage mail tracking database through third-party software for weekly analytics reports.

§ Build and manage Informed Delivery campaigns. Schedule mailroom operations on various inkjet and inserting machines. Assure accuracy in sortation and tray packing for USPS delivery.

§ Collaborate with various department heads to resolve issues quickly, to ensure the highest quality, accuracy, and timeliness are achieved in operations.

MICROPRINT, Waltham, MA August 2016 – April 2020

Variable Data Print / Mailing Services Manager

§ Managed variable data and mailing services for direct mail campaigns. Programmed and tested dynamic pages for variable print. Directed quality control and process documentation.

§ Identified opportunities to improve system processes, researched and implemented changes to streamline operations, and/or automate manual processes.

§ Coordinated cleansing and sorting of data while maintaining integrity for variable programming. Directed analytics and reporting. Managed client consulting in mail regulations for cost efficiency.

§ Produced documentation and facilitated bulk mail to various entry units. Provided needed resources in prepress. Built print-ready files for dynamic or static production.

AMBIT CREATIVE GROUP, Cambridge, MA - Brighton, MA November 2011 – August 2016 Prepress /Variable Data Print Manager

§ Led and managed the prepress team to control workflow to various offset, digital, and large format print engines. Built print-ready files for dynamic or static production.

§ Scheduled daily workflow. Controlled all proofing and customer relations with clients. Bridged gaps between sales, customer service, and production teams to ensure quality internal workflow for prepress to production.

§ Managed variable data prep and bulk mailing. Built variable data templates for versioned products for the online ordering process in Epace and Marcom Configuration of the online web to print storefronts. Authored and trained company policy manuals for prepress and customer service departments.

§ Conducted seamless integration between departments (from sales to finishing). Played a vital role in project planning to assure quality and deadlines are met.

CAMBRIDGE PRINTING CO., Cambridge, MA February 2007 – November 2011 Lead Prepress Operator and Digital Production Manager

§ Directed all file prep and preflight electronic files for print on in-house 4 color offset, 4 color digital, large format digital, and Plate output on Gluntz & Jenson Plate writer for Ryobi 3302 and Hamada 665. Managed imposition and color correction as well as coordinated proofing.

§ Identified and implemented process improvement initiatives to reduce cost while maintaining quality. Built critical relationships with clients and other partners.

§ Design duties included a broad range of materials such as brochures, pamphlets, business cards, letterheads, banners, and signs. Coordinated a large number of outsourced work and ensured proper file output to multiple vendors. ALBERT BASSE ASSOCIATES, Stoughton, MA January 1999 – June 2006 Associate

§ Coordinated all pre-press and film output for large format screen press ( Svecia SAM-X), color separations, H20 proofing, printing on Filbar and Svecia sheet fed screen press including finishing of many different substrates.

§ Managed fabrication of a large variety of screen-printed substrates. Screen re-claiming, stretching, and coating. EDUCATION

Massasoit Community College, Canton, MA

Fine Arts and Printmaking

Blue Hills Regional Technology, Canton, MA

Graphic arts and Print

COURSES & INTERESTS

Excel intensive, Mindfire studio training, PTI /Marcom Central certified. Fusion Pro/Extensis training seminar, PINE Postal Boot Camp. Boston PCC Bi-yearly postal seminar, USPS Training Seminar, Satori Certified, Adobe Design Camp

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