Center Representative Data Entry

Alyssa Frechen

Saint Johns, MI *****

****************@*****.***

989-***-****

Work Experience

Call Center Representative

Everise/UHC - Saint Johns, MI

February 2022 to September 2022

• Answer inbound/outbound calls at a high call volume

• Maintain a confidential workspace to safe keep HIPPA

• Answer all questions/concerns on mbrs account

• Maintain multiple systems/data entry detailed notes

• Ability to work on Microsoft/JavaScript/EXEL/workday/Citrix/ Iris/ect VPN networks

Assistant Manager

Marathon Oil - Saint Johns, MI

July 2018 to June 2020

• Daily shift reports

• Cash count for previous shift's

• Bank deposits/change funds for current shifts

• Clean/sanitary environment

• Stock/order inventory

• Greet all customers with a smile and friendly welcome

• Recruited, interviewed and hired individuals who brought enthusiasm and dedication to the team

• Handled all associate scheduling

• Counseled, mentored and disciplined staff

CNA - Certified Nursing Assistant

Ovid healthcare center - Ovid, MI

April 2014 to November 2016

• Monitored vital signs

• Provided patients/residents with care and companionship

• Aided residents with personal hygiene

• Assisted residents with activities of daily living

• Aided in lifting residents when necessary

• Recorded resident care daily

• Cleaned and sanitized rooms

• Changed bed linens

• Performed post-mortem care, if needed

• Assisted with wound care

• Served meals

• Delivered medication to residents

Education

Associate's degree in Nursing

Lansing Community College - Lansing, MI

August 2013 to April 2017

Associate's degree in Nursing

Lansing Community College - Lansing, MI

August 2013 to May 2016

Skills

• VPN

• Citrix

• LAN

• DNS

• VMWare

• WAN

• Active Directory

• TCP/IP

Languages

• English - Expert

Contact this candidate