Customer Service Team Captain
Resume:
Madison Ament
Hale Aloha Ilima #734
Honolulu Hi, 96822
*****************@*****.***
Skills
Technology skills, customer service, leadership skills, Experience
April 2019 - June 2022
Southgate Recreation District, 6000 Orange Ave, Sacramento, CA 95823 - Senior Lifeguard
● Organized and oversaw pool activities while enforcing pool policies
● Facilitated a protective environment by conducting required safety protocols to 500+ daily customers
● Managed and trained a team of 30 on company policies, customer service expectations, and safety regulations
April 2019 - June 2022
Southgate Recreation District, 6000 Orange Ave, Sacramento, CA 95823 - Fitness Instructor
● Lead instructional workouts to 15 people, 3 times a week with self crafted lesson plans following health guidelines
● Accommodated every age, body type, and disability to ensure everyone a fun and safe exercise experience
August 2022- May 2022
ASB Senior Council Board Member, 8333 Kingsbridge Dr, Sacramento, CA 95829 - Secretary
● Lead meetings for out council of 100+ people, delegating assignments and updating everyone on new events
● Planning events while sticking to a harsh deadline, theme, and budget
● Oversaw budget for senior class, including all of their events and major expenses August 2019- May 2022
Biotech Academy Mentorship Program, 8333 Kingsbridge Dr, Sacramento, CA 95829 - Mentor
● Helped younger students find their way in high school and help them with anything Education
August 2022 - May 2026
University of Hawaii at Manoa, 2500 Campus Rd, Honolulu, Hi 96822 - Exploratory Business Exploring different ways to own and run a successful business and what it takes to build it. Awards
Swim team captain, Cheer team captain, Biotech 4 year Certificate, Honor Roll (4 years), JJ’s Hello Foundation Outstanding Student Award (2 consecutive years), 4.0 GPA
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