Customer Service Front Desk
Resume:
Xochitl Gomez
Los Angeles, CA *****
*********@*****.***
Seeking a position that will benefit from my customer service experience, positive interaction skills where my 12 years of customer experience can improve the customer’s satisfaction. Authorized to work in the US for any employer
Work Experience
Medical Receptionist/Front Desk
St. John's Well Child & Family Center - Los Angeles, CA December 2021 to Present
Patient-focused, detailed oriented and computer savvy medical receptionist. Personable and courteous in all interactions with patients and team members and skilled at anticipating practice needs.
• Effective in handling patient work flow in fast-paced setting/multitasking
• Expedient in processing patient check-in/check-out, verification of insurances
• Efficient in managing appointment schedule and patient records
• Computer programs: myCAvax, medical eligibility, and EclinicalWorks Concession Stand Worker
Levy restaurants - Los Angeles, CA
April 2009 to Present
Responsibilities
• Maintain safe working conditions and sanitary work area
• Maintain accurate cash handling procedures at all times.
• Provide great customer service.
• Interact with customers and clients in a pleasant and professional manner. Accomplishments
My impact at this job was that I learned to interact with other people, it made gain customer service, and it also help be want to always give my best at all times. Skills Used
•Cash Sales
• Strong Work Ethic
•Positive Attitude
• Good Communication Skills
• Problem-Solving Skills
•Acting as a Team Player
•Ability to Accept and Learn From Criticism
•Flexibility/Adaptability
•Working Well Under Pressure
•Great customer service
Caregiver for Elderly
Health talent 2 - Los Angeles, CA
July 2010 to August 2020
Responsibilities
My responsibilities at this job are to make sure the patience is having their medicine at the right time. Make sure they eat at their time. Keep their area clean at all time and help them in whatever they need assistance.
Skills Used
Working well under pressure
Positive attitude at all times
Strong work ethic
Receptionist
Tax mania - Eagle Rock, CA
February 2010 to April 2012
Answer phone calls, office work,
Education
N/A in Child development
East Los Angeles college - Los Angeles, CA
2010 to 2012
High school diploma
Skills
• Microsoft office, excel, bilingual, (1 year)
• Makeup Application
• Caregiving
• Senior Care
• Toddler Care
• Meal Preparation
• Home Care
• Warehouse experience
• Hair styling
• Spanish
• Medical Receptionist
• eClinicalWorks
Languages
• English - Fluent
• Spanish - Fluent
Certifications and Licenses
Certified makeup artist
Present
CPR Certification
Assessments
Customer service — Familiar
August 2021
Identifying and resolving common customer issues
Full results: Familiar
Customer service fit — Highly Proficient
March 2021
Measures the traits that are important for success for customer service roles Full results: Highly Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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