Front Desk Customer Service
Resume:
Penny Lendway
Athens, OH *****
***************@*****.***
• Successfully completed a diverse range of courses, including Policing in America and Introduction to Criminal Justice.
• Motivated to continuously improve and strengthen existing skills; fostered an intention of lifelong learning.
• Proven success in quickly learning and adapting to new roles and responsibilities.
• Earned multiple academic honors and accolades, including: President's List and Dean's List. Authorized to work in the US for any employer
Work Experience
HRS -Bassett house/CDCA
Inpatient Addiction Rehab for juveniles
See to the safety of the clients. Perform groups to help with their drug/alcohol addiction
Dietary Aide/Cook
Kimes Nursing & Rehabilitation Center - Athens, OH January 2022 to May 2022
Prepare meals for residents, set up trays and put them in the unit carts to go out to residents, Set up dining room so they can eat in the dining room if they choose to, make drinks and desserts for residents. CNA - Certified Nursing Assistant
Kimes Nursing & Rehabilitation Center - Athens, OH June 2020 to April 2021
Shower, feed, dress the residents. Take them to the restroom. Help them with their daily hygiene. I do anything that they need help with.
Customer Service Representative
Navient - Muncie, IN
September 2019 to February 2020
handled student loan borrowers questions and concerns about their loans. Took payment. Answered calls and made outgoing calls about student loans,
INDEPENDENT CONTRACTOR
COLUMBUS DISPATCH
May 2018 to January 2019
Run a newspaper motor route
DISTRICT CIRCULATION MANAGER
ATHENS MESSENGER
October 2014 to September 2018
Customer service, managed 17 independent contracters, made sure that all routes was covered and taken care of to the customers satisfaction, collected money from stores for the sales of the newspaper. CORRECTIONS OFFICER
Ross Correctional Institution - Chillicothe, OH
July 2012 to February 2013
FRONT DESK RECEPTIONIST
ROSS CORRECTIONAL INSTITUTION - Chillicothe, OH
February 2010 to July 2012
Chillicothe, OH
• Successfully maintain safety and security for all staff and inmates by applying problem solving skills. FRONT DESK RECEPTIONIST 2/2010-7/2012
BAYMONT INN AND SUITES Athens, OH
• Proficiently managed high-volume phone communications, ensuring delivery of quality customer service in directing calls, responding to inquiries, and relaying detailed messages.
• Successfully delivered superior customer service in fast-paced, high-volume environment requiring dynamic planning, prioritization, organization, and time management skills.
• Trained, mentored, and motivated 6 new hires, with a strong focus on optimizing productivity, efficiency, and performance.
Continued- FRONT DESK RECEPTIONIST
ATHENS LODGE - Athens, OH
June 2006 to December 2007
• Contributed information gathering, needs assessment, and analytical skills toward effectively and diplomatically responding to issues for timely resolution.
• Ensured quality customer service in efficiently managing incoming phone communications and strategically routing calls to optimize use of time and resources.
• Applied organizational skills and sharp attention to detail in taking room reservations, accepting room payments, balancing out shift, and inputting data into the computer. FRONT DESK ASSOCIATE
DAYS INN - Athens, OH
November 2002 to June 2004
• Promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.
• Proactively built and managed key customer relationships, integral to ensuring repeat and referral business.
Dietary Aide
Kimes Nursing & Rehabilitation Center - Athens, OH August 2019
provide drinks and desserts to residents, help with clean up Education
Associates Degree in CRIMINAL JUSTICE
Everest Online University
2010 to 2013
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