Theresa W Stokes

Albany, GA *****

ads66t@r.postjobfree.com

+1-305-***-****

To secure a position in a company that offers opportunities to learn and grow within the organization. Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Switchboard Operator/Receptionist

Carillon Wellness resort Canyon Ranch Hotel / Carillon Wellness Resort - Miami Beach, FL October 2008 to March 2020

Answer internal and external calls for the Hotel and Residence. Transfer calls to the proper department or guest.

Answer guest questions delivering outstanding service. Input data in the Hot Sos system in order to keep records up to date. Monitor guest log.

Paging and dispatching faxing, scanning.

PBX Operator

Mount Sinai Medical Center - Miami Beach, FL

January 2008 to June 2008

Answer and direct calls to proper departments and patients. Page Doctors

Handle emergency codes and calls by paging and dispatching Data entry

Guest Services/ PBX Operator

Sheraton Bal Harbour Resort - Bal Harbour, FL

September 1978 to July 2007

Answer and direct calls to proper departments

Expertise in resolving guest issues/problems, including reservations, special requests, billing and other guest related issues.

Dispatching calls for Housekeeping, Engineering, Banquet/Convention Services and Fitness/Spa club Data entry for continuous improvement projects and guest issues Post and file charges to guest accounts

Education

High school diploma

Pelham High School - Pelham, GA

Skills

• Multi-line Phone Systems

• Phone Etiquette

• Hospital Experience

• Customer service

• English COMPUTER KNOWELDGE FAX, COPY, SCAN 2 WAY RADIOS PAGING SYSTEM AVAYA TELEPHONE SYSTEM GALAXY MERIDIN TELEPHONE SYSTEM OPERA HOTEL SYSTEM

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