Case Manager Peer Counselor

James Rivers

EDUCATION:

Bachelor of Science

The University of the State of New York, Albany, NY

Certificate in Juvenile Justice

Marist College, Poughkeepsie, NY

Associates in Science

Ulster County Community College, Stone Ridge, NY

EMPLOYMENT:

Mental Health Technician (temp) Bowery Residents Committee (BRC)

June 2022 – September 2022

Responsibilities included, but were not limited to, serving the needs of individuals suffering from mental illness.

Wrote Progress Notes and Service Plans for all clients assigned to caseload.

Made referrals and appointments for client’s psychiatric and medical service providers.

Completed Housing reports and escorted client’s to view apartments when necessary.

Complete Psychosocial assessments by due date.

Assist clients in enrolling in or being admitted to inpatient or outpatient substance abuse programs.

Enter all client information into AWARDS system.

Diversion Specialist (temp)

Services for the Underserved March 2022 – April 2022

Assessed shelter applicants directly referred from single and adult family intake centers; served as the first point of contact.

Entered all Intake and referral information in CARES in a timely manner for Diversions and Aftercare.

Developed individualized housing plans

Case Manager/Educational Coordinator (temp) February 2022 – March 2022

Brooklyn Community Services

Was responsible for the coordination of all education related services and opportunities.

Accessed each youth’s individual educational needs and was responsible for administering academic aptitude tests, and the coordination of transition plans and IEP’s.

Assisted in the enrollment process by conducting placement testing and provided initial academic assessments for all youth who enter the YSU program.

Collaborated as a team member with the vocational, clinical, and management staff to support all recruitment, enrollment, retention and referral efforts.

Sr. Terminal Dispatcher January 2018 – January 2020

John F. Kennedy Airport

Directed / Announced Safety Directions and general announcements in terminal.

Monitored for safety and Capacity Loads in Areas of terminal.

Case Manager / Social Work Assistant January 2016 – June 2017

Assistance By Improv (ABI), Bronx, NY

Worked with various populations including homeless/shelters, mental health, chemical and substance abuse, and the elderly.

Managed client caseload.

Conducted initial client assessments.

Completed psychosocial evaluations under supervision of immediate supervisor (LMSW).

Performed all administrative duties of Social Work department.

Volunteer February 2011 – Present

West Harlem Community Association, New York, NY

Mentoring at-risk youth.

Chaperoning youth groups to various locations in New York City to perform recreational activities.

Program Director October 2010 – July 2011

Redemption Point, Brooklyn, NY

Developed, implemented, and supervised all programs running at Redemption Point.

Marketed and promoted Redemption Point as comprehensive treatment center specializing in substance abuse treatment, anger management, domestic violence, family counseling, and reentry.

Worked with various populations including homeless/shelters, mental health, chemical and substance abuse, and the elderly.

Program Director November 2008 – October 2010

Coalition for Parole Restoration, Long Island City, NY

Developed, managed, and conducted workshops for three programs focusing on at-risk youth, parole board preparation for incarcerated persons and their families; and leadership training to prepare incarcerated individuals for community organizing and advocacy work upon their release.

Met with community leaders to establish strategic partnerships and solicit financial support.

Provided academic tutoring and mentoring support for at-risk youth.

Performed administrative functions, including office correspondence, telephone duties, copying, ordering supplies, and overseeing of petty cash.

Peer Counselor May 2007 – October 2008

Merle Cooper Program, Dannemora, NY

Provided empathetic and supportive counseling services on issues ranging from general depression, death, child custody, illness, and anxiety, to name a few, to individuals in crisis.

Supervised, on average, five case managers (serving approximately 15-20 clients each) to ensure treatment plans were being followed and goals were being met.

Monitored and evaluated short- and long-term project impact, documented best practices and recorded lessons learned.

Mentored new inmates and assisted with their adjustment to prison life.

Counselor December 2002 – May 2007

Merle Cooper Program

Counseled individuals with mental health and substance abuse issues.

Acclimated young inmates to acclimate them to their surroundings.

Created service plans.

Substance Abuse Counselor January 2001 – November 2002

Otisville Residential Substance Abuse Treatment Center, Otisville, NY

Developed supportive, therapeutic relationships with clients.

Focused on teaching various aspects of coping and adapting skills Prepared reports and maintained confidential records.

Maintained client-referral database on substance abuse treatment and co-dependency facilities.

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